SAP Functional Solutions Architect (OTC/PTP)

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for SAP, Oracle and VMware.

We have an immediate need for an SAP Functional Solutions Architect for OTC/PTP:

• The role is full time & fully remote, but the candidate must be based in the UK, Ireland or South Africa
• Must have excellent customer focus and communication, friendly interaction and passion to help customers.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Responsibilities:

• Provide remote-based SAP support for primary OTC/PTP modules (SD and MM)
• Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Support clients with customizations and provide implementation and best practices process support.
• Ability to troubleshoot customer issues online and using remote-connecting tools.  Must have good analytical ability and strong resources to utilize for resolving issues.
• Application support role will also perform a Quality Assurance function – testing fixes and enhancements created by developers

Requirements:

• 15+ Years SAP SD and MM implementation and support experience.
• Strong integration experience with CRM, FI, CO, WM, PS and QM
• Exposure to S/4HANA Sales and Distribution
• Ability to debug ABAP programs
• Expert level ABAP programming skills would be an added advantage.
• Configuration and support experience in IS-U (Industry Solution for Utilities) and IS-R (Industry Solution for Retail)
• Integration knowledge with POS-DM and CAR for IS-R
• Integration with FICA (Contract Accounts Receivables and Payables) for IS-U
• Great problem-solving abilities, communication and documentation of solutions
• Ability to work remotely within a close team environment as well as with teams in all regions.