The Scheduling Specialist manages patient referrals and visit schedules utilizes an online system for coordination and communicates with field staff to resolve scheduling issues.

Requisition Number: 2356839
Explore opportunities with Willcare a part of LHC Group a leading post-acute care partner for hospitals physicians and families nationwide. As members of the Optum family of businesses we are dedicated to helping people feel their best including our team members who create meaningful connections with patients their families each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Scheduling Specialist you will managing patient referrals and visit schedules. Assigns patient assessments and other visits as ordered by the physician using an online scheduling system. Collaborate with the Team Leader to identify clinicians with the appropriate experience and skill set to match patient needs.
Primary Responsibilities:

• Utilizes an automated scheduling system to maintain a calendar of services for both episodic and per visit customers
• Processes workflow for requested scheduled missed rescheduled reassigned declined and delivered visits
• Monitors pending referrals daily and assigns licensed professional and case manager for all start of care visits
• Communicates daily with field staff regarding any visits unaddressed in late pending or incomplete status for resolution as appropriate

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• High school education or equivalent experience

Preferred Qualifications:

• 1+ years of scheduling experience in a health care setting using an online scheduling system
• Exceptional organizational customer service communication and decision-making skills
• Working knowledge of state and federal regulations governing OASIS visits supervisory and reassessment visits

Pay is based on several factors including but not limited to local labor markets education work experience certifications etc. In addition to your salary we offer benefits such as a comprehensive benefits package incentive and recognition programs equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable
At UnitedHealth Group our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race gender sexuality age location and income-deserves the opportunity to live their healthiest life. Today however there are still far too many barriers to good health which are disproportionately experienced by people of color historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race national origin religion age color sex sexual orientation gender identity disability or protected veteran status or any other characteristic protected by local state or federal laws rules or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.