Security Customer Trust Analyst

Core Focuses for the Position:

We are seeking a highly organized and detail-oriented individual to join our team as a Security Customer Trust Analyst. In this role, you will be responsible for managing the security questionnaire processes for Quickbase. You will work cross-functionally with internal SMEs to gather and provide accurate and timely responses to Third-Party requests, ensuring compliance with industry standards and regulatory requirements.

Duties:

•Coordinate and manage the security questionnaire process end-to-end while meeting SLA expectations.

•Collaborate with internal stakeholders, including product managers, engineers, and legal teams, to gather necessary information for questionnaire responses.

•Review and understand security questionnaires, identifying the requirements and mapping them to company policies, practices, and controls.

•Follow SME guidance on industry standards, regulations, and best practices related to information security and privacy.

•Maintain a content library of questionnaire responses, ensuring they reflect the most current information.

•Assist in developing and improving security questionnaire response templates and processes.

•Identify and communicate potential risks or gaps in security questionnaire responses, and work with relevant teams to address them.

Evaluation Focus of our Interviews:

•Ability to work independently in a fast-paced, deadline-oriented, and collaborative environment while producing high-quality deliverables.

•Significant attention to detail; mastery of both grammatical rules and formatting.

•Excellent time management, organizational, and multi-tasking skills

•Excellent interpersonal, communication, and team-building skills

•Excellent writing and copy-editing skills

•Ability to work with all levels of personnel

•Excellent problem-solving skills and a can-do attitude

Education Requirements:

•Bachelor's degree or equivalent experience

Experience We're Assessing on Your Resume:

•3+ year of professional experience in business writing and/or technical writing, ideally for a SaaS/aPaaS product

•Understanding of basic cybersecurity principles (e.g., Encryption, Pen Testing, Business Continuity) and frameworks (e.g., SOC, DFARS, NIST)

•Previous experience managing security questionnaires or similar compliance- related activities

•Experience with content management tool (Loopio, RFPio)

•Experience with Salesforce or similar CMS

More About our Culture & Environment:

•Work with a passionate, collaborative team

•Remote work model with Hybrid option in Boston or Bulgaria offices

•Culture of Belonging & Inclusion: representative employee-resource groups, strong investment in mental health & wellness core benefits

•Generous 401(k) match and fitness reimbursement benefit

•Paid parental leave, commuter benefits