Senior Account Manager

Company Description:

Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined dentsu. For more information, contact Merkle at 1-877-9-Merkle or visitwww.merkleinc.com.

Diversity is embedded in who we are and all that we do: our mindset, our solutions, and in our teams to empower an inclusive, equitable environment. We put our people at the center, creating space for growth, understanding, and learning so they can thrive. Our differences make us richer and enable stronger relationships with each other and foster greater impact for our clients. We engage with our communities to drive positive social impact by fostering equity and working to create a digital society that works for all. Merkle is an agency of dentsu.

Job Description:

We are looking for a dynamic Senior Account Manager with a strong track record of high performance who will play a pivotal role in maintaining client success by providing exceptional service and value to our clients from both an internal and external perspective. The Senior Account Manager is responsible for day-to-day execution of operational support for clients across industries and is the direct liaison between the internal departments, the client account team and client. The Senior Account Manager supports our practice area teams to achieve client goals.

The Senior Account Manager will learn and operate Merkle processes. Should be well organized, flexible, possess strong project management abilities, have great attention to details, and an eagerness to learn and grow. This individual plays a key role in supporting the internal and client team by ensuring operations and support activities are executed in a timely and efficient manner which directly impacts client's success.

Key Responsibilities

• Thrive in a dynamic and fast-paced work environment, effectively adapting to change
• Efficiently prioritize and manage workload to meet deadlines
• Proactively identify potential obstacles and navigate the organization to address and resolve issues
• Ensure compliance with operational processes
• Proactively evaluate, advocate for, and recommend opportunities to improve internal tools and processes which drive required business outcomes
• Communicate effectively and timely internally and externally regarding project progress and address concerns
• Strive to exceed client expectations and maintain strong and trusted relationships internally and externally
• Coordinate internal and external client meetings, acting as the main point of contact
• Effectively manage business reviews to multiple stakeholders for existing clients
• Apply learnings to new tasks independently

People & Teams

• Establish strong working relationships with practice areas, Finance Ops, Contracts Ops teams and client leadership team, as applicable
• Engage clients, providing updates, sharing insights, and promptly addressing their needs
• Lead and motivate the internal team to deliver collaborative and best-in-class work in a productive team environment
• Increase technical skill and business acumen through elective training and coaching
• Team player, supporting team members and contributing positively to team morale and culture

Business Development and support

• Develop a comprehensive understanding of revenue recognition models and contractual billing/invoicing types to support finance and forecast accuracy
• Produce and interpret project and financial reports for internal and external reference
• Possess knowledge of client-level purchase orders and invoices
• Execute financial reporting via PowerBI
• Review time allocations to ensure accuracy and proactively communicate any deviations
• Demonstrate growing understanding and implementation of internal processes

Qualifications:

• Bachelor's degree required
• 5-7+ years in client services/account management or a combination of agency and relevant client-side work
• 5+ years of experience collaborating with remote team members
• 3+ years of Project management experience
• Strong project management, interpersonal, and negotiation skills
• Self-motivated, solution oriented and highly ethical
• Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
• Ability to multi-task and work well in a fast-changing environment
• Willingness to travel overnight if needed (not expected)

Additional Information:

The anticipated base salary range for this position is $68,000 - $106,000. Salary is based on a range of factors including relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

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About dentsu

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Employees from diverse or underrepresented backgrounds encouraged to apply.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu

Dentsu is the network designed for what's next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good-for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.