Senior Account Manager

The Sr Account Manager is responsible for identifying opportunities and closing
additional revenue from assigned clients, including upselling and cross-selling of related
products. They are also accountable for client renewal, and retention efforts.
Starting base pay for this role is between $89,000 and $109,000. The actual base pay is
dependent upon many factors, such as transferable skills, work experience, business
needs, training, location, and market demands. The base pay range is subject to
change and may be modified in the future. This role will be eligible for a bonus as well
as competitive medical, dental, and vision benefits, wellness reimbursement, life
insurance, and a 401(k) with company match. We offer vacation and sick leave benefits
(under a flexible time off policy in most states).
Responsibilities
• From inception through the life of the contract, maintains and grows strategic
client relationships on assigned accounts.• Actively identifies and pursues potential expanded sales.• Drives growth of all products and services for clients in their portfolio.• Consistently advises client on opportunities to further leverage Origami, including
new features and functionality introduced with Origami product releases.• Drives new business through referrals from existing clients.• Works closely with service colleagues on assigned accounts to develop
relationships, communication plans, growth strategies, and ensure client success
and satisfaction.• Completes contract renewals on or before expiration dates with current target
increase.• Ensures client product and services feedback is prioritized and rapidly resolved.• Leads and coordinates the Client Satisfaction Improvement Plan process with
client and with Origami team.• Responsible for the submission, oversight, and communication of client-specific
enhancement related JIRA tickets.• Presents and negotiates pricing & SOW for change orders / expanded scope to
client.• Manages SOW execution (signature) and procurement processes.• Engages appropriate colleagues for sales, service, advisory, innovation and co-
marketing requirements.• Records hours worked in accordance with Origami's time entry policy.
• Provides hours erosion reports to client on a regular basis.• Manages invoices.• Manages the ongoing support budget, including hours erosion and the true-up
processes for licensing, hosting, and services.• Maintains all client-specific data in Salesforce, including but not limited to
contacts, opportunities, true-ups, satisfaction improvement plans, renewals, and
other ad-hoc information as defined by management• Leverages Origami standard configuration where possible and follows
established best practices and industry standards when consulting with clients.• Acts as a mentor to less experienced Origami colleagues.• Assists with the training and onboarding of new Origami colleagues.
Qualifications
• Bachelor's Degree in a Computer Science or business-related field.• Experience in risk management/ insurance and IT or the RMIS/Insurtech
industries highly preferred.• 5+ years' experience in a client-facing professional services role for Senior
Account Manager.• 4+ years of SaaS sales experience preferred.• Salesforce experience preferred.
Who We Are
Origami Risk provides integrated SaaS solutions to organizations across the risk and insurance ecosystem - from insured corporate and public entities to brokers and risk consultants, insurers, third party claims administrators (TPAs), and risk pools. We deliver our risk management and insurance core system solutions from a cloud-based platform that is highly configurable, completely scalable, and accessible via web browser and mobile app.
Dais Technology, a subsidiary of Origami Risk, provides a no-code platform that revolutionizes insurance product creation for MGAs, insurers, and reinsurers. Dais' event-based architecture enables AI-driven bundling, automation, and real-time deployment.
Solutions from Origami Risk and Dais Technology are backed by a best-in-class service team of experienced risk and insurance professionals who possess a balance of industry knowledge and technological expertise. A singular focus on helping clients achieve their business objectives underlies our approach to developing, implementing, and supporting our risk management, safety, compliance, and insurance core system technology solutions.
Origami Risk is proud to be an equal opportunity employer. We thrive and benefit from diversity and are committed to creating an inclusive and equitable environment for all employees. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military or veteran status, disability, or any other characteristic protected by applicable law.