Senior Account Manager

About JW Player:

JW Player is the leading video software and data insights platform that gives our customers independence and control in today’s Digital Video Economy. Founded over a decade ago as an open source video player, JW Player’s technology platform now powers digital video for hundreds of thousands of businesses across NA, EMEA, APAC and LATAM. Each month, there are over 1 billion viewers across 2.7 billion unique devices consuming video on JW Player’s technology. 

The Account Management Team:

The Account Management team at JW Player plays a big part in the continued success of the business. Not only does the team focus on building strong client relationships, they are also responsible for driving a significant portion of the company's revenue through renewals and growth of existing partnerships. 

The Opportunity:

We are looking for a Senior Account Manager to join our East Coast team. Managing a wide range of publishers, broadcasters, fitness, e-learning companies, and more, our Account Managers make massive impacts to JW Player's growth in the booming video space! With a consultative approach and product-focused mindset, this individual will be responsible for retaining and growing media companies all over the LATAM region.

As a Senior Account Manager, you will:

• Drive the success of top tier accounts by proactively communicating via email, call, in person meetings, and business reviews, building relationships, and understanding clients’ business needs. This includes learning about customers’ business models and video strategies, how JW Player is a factor, and using that information to help customers achieve their video and business goals.
• Manage the end to end customer lifecycle from implementation to product adoption to renewing SaaS agreements.
• Identify upsell and cross-sell opportunities by confidently conveying JW Player’s value proposition and promoting adoption of products.
• Collaborate with all areas of the organization, including Support, Product, and Technical Services both to understand JW Player’s products and process and to advocate internally for your customers.
• Work within internal systems including Salesforce and Gainsight to gain a greater understanding of customer data. Maintain and improve CRM data.
• Lead Client Advocacy and improved Client Experience
• Assist in gathering client feedback, defining processes, and identifying best practices. 

Requirements of the role:

• Bachelor’s degree and a minimum of 5 years of related experience
• Ability to deliver results in driving pipeline growth for SaaS-based deals
• Solid interpersonal, organizational and communication skills, both written and verbal
• Passionate about understanding and learning new technology
• Experience in a quota carrying role
• Thorough working knowledge of sales tools, including Salesforce.com
• Strong analytical and problem solving skills
• High ethical standards and level of integrity

Bonus Points:

• Multi-Lingual
• OVP experience
• Ad-Tech Experience

Perks of being at JW Player, U.S

When you join JW Player, you are not just joining a company or a team but a family. Our goal is to take care of you and ensure you will be successful in your new role. Your success is our success! 

As a full time employee, you will qualify for:

• Private Medical, Vision and Dental Coverage for you and your family
• Competitive Paid Time Off
• Stock Options Purchase Program
• Quarterly and Annual Team Events - because team building is important! 
• Professional Career Program and Career Development Opportunities
• Bi-Annual Hack Weeks for those who are interested in using their coding knowledge
• Fireside chats with individuals in the JW Player family

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.