Senior Account Manager

FreshRealm - CONNECTING THROUGH MEALS

At FreshRealm we aspire to be THE fresh meal company. Fresh meals are our focus, and we are passionate about revolutionizing this rapidly growing category. 

FreshRealm develops, sources, commercializes and assembles fresh meals. Fresh meals, including meal kits, ready-to-heat, and ready-to-cook offerings are 100% our focus. We partner with leading Grocery, Convenience, and Omnichannel retailers to deliver the very best meals to their customers. Our success is measured by the success of our retail partners. Service, quality, and consistency are our obsession, and we take pride in every meal that our customers place on their shelves.

At FreshRealm meals are more than a source of nutrition, they are our passion. Meals are the heart of a timeless ritual of sitting down to connect with family, friends, and ourselves. We are proud to play a small part in the ritual of “connecting us through meals”.

If you are a leader looking to build the future of fresh meals,  you are growth-minded and thrive in an entrepreneurial environment, or you are excited to work with the country’s largest retailers, go to market with the best in product quality, and work with industry leaders that care for each other and their communities, FreshRealm is the perfect fit for you. 

GENERAL JOB DESCRIPTION

The Account Manager will manage multiple customers and is responsible for building strong relationships that evolve into strategic relationships.  You will execute and develop customer management strategies and ensure customer satisfaction within their accounts by executing and coordinating with internal teams to deliver solutions that meet and exceed customer needs. You’ll be a proactive and curious member of our growing sales team, identifying growth opportunities for customers before they identify a need or gap for themselves. This level of foresight and meticulous analysis is what will take our company confidently into the future.

MAJOR DUTIES AND RESPONSIBILITIES

Objectives of this Role

• Manage multiple customers; develop positive working relationships with all customers (internal and external) touch points
• Build and maintain lasting relationships with customers and partners by understanding focus and needs, and anticipating them in advance
• Work closely with all internal departments (Supply Chain, Ops, NPD, FinTech, Customer Service) to execute for our customers.
• Drive Customer, category and FreshRealm revenue and margin
• Lead and coordinate cross- functional internal and external resources to expedite workflow
• Manage communication between Customers, upper management and employees
• Stay current with company offerings, industry and culinary trends
• Oversee and achieve organizational goals while upholding best practices
• Support and solve problems for customers by understanding and exceeding their expectations
• Illustrate the value of products and services to create growth opportunities; create, compile and analyze data to identify trends
• Participate in brainstorming, office activities, staff meetings and customer meetings, researching and assisting with program development for existing customers and new prospects
• Perform prospecting activities such as cold calling and networking as identified
• Follow up with customers regularly to ensure needs are being met and identify opportunities
• Maintain a database of customers, customer team members, organizational structures, responsibilities and decision makers
• As a minimum achieve objectives, Kpi’s and sales targets

QUALIFICATIONS FOR THE JOB

Skills and Requirements

• 4 years’ experience in a customer facing role
• Strong project, administrative and time management skills 
• Ability to manage multiple accounts while seeking new opportunities
• Ability to understand customer needs, and negotiate costs and services
• Proficiency in Google Suites and CRM software, with aptitude to learn systems
• Ability to manage multiple projects simultaneously
• Willingness to travel as needed to meet with customers and prospects

Experience / Education

• Bachelor’s degree in business or a related discipline
• Demonstrate strong leadership qualities across multi-functional disciplines
• Experience overseeing budgets and expenses
• Experience developing internal processes and filing systems

KEY COMPETENCIES

• Learning Agility - the willingness and ability to learn from experience, and subsequently apply that learning to perform successfully under new or first-time conditions
• Drive for Results - Can be counted on to deliver on what is required to advance the company; takes ownership of work from start to 100% finished, brings others along with focused intensity
• Functional Skills - possesses top-level relevant, usable, experience and knowledge with the ability to establish themself as the best performer in the industry, at their role and level

Courage - Prioritizes actions and decisions that move the company forward without hesitation around moments of uncomfortableness; laser focused on the tasks at hand that makes any conflict that could get in the way of that an afterthoughtThoughtful - In-charge of the room, establishes clear directions in all forms of communication, inclusive, motivates, and in service to othersBusiness Athlete - Understands and can execute on and expand FreshRealm's competitive edge strategies, knowledgeable about current and future industry dynamics, knows the competition, winner

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT/WORK CONDITIONS

Working Conditions: Work is primarily conducted in office, some work may be conducted remotely via technology. This position may require night and/or weekend work.

This job description is not intended to be all-inclusive. Employees may be required to perform other business duties as assigned.

Covid-19 protocols are consistent with State Regulations