Senior Account Manager - California

Bugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

Bugcrowd is looking for a Senior Account Manager to work with our B2B and B2C client base including some of the top brands and largest organizations in the world. We’re looking for a customer-facing, organized individual with account management, customer success, and sales experience. This role involves working closely with Sales, Support, and Product teams to provide product and client feedback that directly affects our roadmap. The Account Management team is responsible for the implementation of Bugcrowd technology, and driving client satisfaction, and retention.

Responsibilities:

• Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.
• Establish a trusted/strategic advisor relationship with each assigned client and drive the continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
• Work to identify, develop, and negotiate to up-sell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.

Qualifications:

• Prior experience in Account Management or equivalent history of increasing customer satisfaction, adoption, and retention in the security space.
• Proven ability to drive the continuous value of our product.
• Familiarity working with clients and agencies of all sizes
• Impeccable written and verbal communication skills.

Requirements:

• Prior experience in negotiating and closing sales deals at the executive level a plus.
• Prior experience in the information security industry (especially application security) is a huge plus
• 3+ years of relevant experience, preferably in information security.
• Experience with CRM, Customer Success, and Communications platforms such as Salesforce, Gainsight, and Tableau
• You want to help and serve our customers: They win, so you win.
• You love the startup experience and working with security clients.

Pay Range Disclosure: 

The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. 

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for National Range of Senior Account manager  is: $64,296 - $71,1440. Candidate must sit in California. 

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. 

Culture:

• At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
• We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
• Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Disclaimer:

Apply at: https://www.bugcrowd.com/about/careers/