Senior Account Manager (Remote)

MedCerts – a Stride Inc. company (NYSE: LRN) – is a national online training provider strengthening the workforce through innovative eLearning solutions. Focused on certifications in high-demand areas of allied healthcare and IT, it serves individuals from all backgrounds, including the military and their families, career changers and the under- and unemployed. MedCerts delivers career training through HD-quality video-based instruction, virtual simulations, games and animations, and on-the-job training through Experiential Learning solutions. Since 2009, the company has developed over 50 career programs, trained and up-skilled more than 85,000 individuals across the country and partnered with over 500 American Job Centers and more than 1,000 healthcare and academic organizations to build talent pipelines, and provide the option of articulated college credit to our students. In 2020, MedCerts was acquired by Stride, Inc. Stride has transformed the teaching and learning experience for millions of people by providing innovative, high-quality, tech-enabled education solutions, curriculum, and programs directly to students, schools, the military, and enterprises in primary, secondary, and post-secondary settings. For more information, visit medcerts.com. 

A Senior Account Manager (SAM) is responsible for expansion of business from existing accounts for MedCerts. A successful candidate in this role will be responsible for identifying new opportunities for experiential learning and/or employment opportunities and work closely with the business-to-business (B2B), Workforce, and Career Services teams in their assigned region. The SAM will collaborate with high-profile workforce agencies, educational institutions and healthcare organizations on their needs for future candidates and establish and maintain relationships that positions MedCerts as a preferred partner for their talent pipeline.

GENERAL DUTIES AND RESPONSIBILITIES
• Manage and retain relationships with existing partners 
• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly 
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients 
• Take inquiries and requests from customers and address their needs
• Act as the main point of contact in all matters relating to client concerns and needs
• Build client relationships to achieve long-term partnerships 
• Maintain accurate client records, keeping track of any contract updates and renewals
• Work to develop strategic marketing plans and ensure KPIs are being met
• Meet regularly with other members of the team to discuss progress and find new ways to improve business
• Generate progress reports to give to clients and higher-ups within the organization
• Prepare and present MedCerts partnership proposals to prospective employers 
• Develop growth strategies and plans
• Acquire an in-depth knowledge of MedCerts programs and student qualifications 
• Follow industry trends locally and nationally to anticipate future talent needs
• Report on successes and areas needing improvements

REQUIRED QUALIFICATIONS
• A self-starter with the ability to work independently
• Bachelor’s Degree from a four-year college or university, or equivalent combination of education and experience
• Previous experience in recruitment, healthcare, business development or sales 
• Experience facilitating presentations via webinar or online environment 
• Critical thinker and problem-solver 
• High-level communication skills (written and verbal)
• Cross-functional collaboration skills 
• Experience with design and implementation of business development strategy
• Experience working to and exceeding targets
• Ability to multitask and juggle several responsibilities simultaneously
• Good attention to detail and organizational skills

PREFERRED QUALIFICATIONS
• In-depth understanding of clinical settings and hiring qualifications
• Experience with job placement, talent recruitment, and or sales
• Existing network of HR administrators or hiring managers in clinical or academic settings

BENEFITS
• Fully remote working environment with equipment provided by MedCerts 
• Paid time off and holidays 
• 401K with a company match 
• Health, Dental, and Vision Insurance available to you on start date
• Life Insurance
• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs)
• Parental leave 
• Tuition Assistance (including a University of Phoenix Partnership)
• Employee Assistance Program 
• Pet Insurance
• Weight Loss & Gym Benefits

WORKING CONDITIONS 
 This is currently a remote-based position in which work will be completed during normal business hours (approximately 8:30am – 5:00pm).