Senior Account Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager in the United States.

This is a high-impact, revenue-driving account management role focused on helping home services businesses maximize performance through point-of-sale financing solutions. You will manage a large portfolio of active customers, acting as both a strategic advisor and performance partner to ensure adoption, satisfaction, and measurable revenue growth. In this role, you will work directly with decision-makers ranging from branch managers to C-level executives, helping them integrate financing tools into their sales process. You will collaborate closely with internal teams such as sales, product, engineering, and operations to deliver a seamless customer experience. This position blends consultative selling, data-driven account management, and hands-on execution in a fast-moving, performance-oriented environment. You will play a key role in driving upsell opportunities, improving conversion rates, and strengthening long-term customer relationships.

• Own performance and revenue growth across a portfolio of 60+ active customer accounts and branch locations
• Drive adoption of financing solutions by engaging directly with contractors and decision-makers across multiple organizational levels
• Develop and execute strategic account plans focused on retention, upsell, cross-sell, and long-term customer value
• Act as the primary point of contact for key clients, ensuring strong relationships and ongoing engagement
• Monitor account health, identify risk factors, and proactively implement strategies to improve satisfaction and usage
• Collaborate cross-functionally with sales, lender operations, product, and engineering teams to ensure seamless customer experience
• Analyze performance data and customer feedback to identify opportunities for growth and optimization
• Prepare and deliver regular account performance reports and insights to stakeholders
• Support onboarding of new customers to ensure smooth transition and early success
• Deliver training and enablement sessions to client teams on platform usage and best practices
• Contribute to continuous improvement of processes, customer success strategies, and internal playbooks

---

Requirements:

• 4+ years of account management experience, including at least 2+ years in home services, lending, financing, or related industries
• Proven success in upselling, cross-selling, and driving revenue growth within existing accounts
• Experience working with point-of-sale financing, home improvement services, or financial products strongly preferred
• Strong proficiency in Salesforce and solid Excel skills; familiarity with BI tools such as Tableau is a plus
• Excellent communication and presentation skills with the ability to engage executive stakeholders and large groups
• Strong analytical mindset with the ability to translate data into actionable business decisions
• Demonstrated ability to manage complex accounts through onboarding, adoption, renewal, and expansion cycles
• Highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment
• Ability to navigate ambiguity and adapt to evolving business needs
• Willingness and ability to travel up to 40%, including overnight trips
• Bachelor’s degree or equivalent professional experience preferred

---

Benefits:

• Annual base salary ranging from $80,000 to $95,000 USD
• Eligibility for performance-based bonus and commission
• Equity in the form of restricted stock units (RSUs)
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company participation
• Paid time off, sick leave, and parental leave programs
• Flexible benefits package including additional employee support programs
• Opportunities for career growth within a rapidly scaling organization
• Exposure to high-impact, revenue-driving strategic accounts