Senior AI Agent Engineer - Moveworks | Customer Deployment

ServiceNow

Senior AI Agent Engineer - Moveworks | Customer Deployment

Posted 45 Minutes Ago

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Hiring Remotely in San Francisco CA USA

Remote or Hybrid

Senior level

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation

We're putting AI to work for people.

The Role

You will manage customer technical relationships design AI solutions implement integrations provide strategic advisory and synthesize feedback for product evolution.

Summary Generated by Built In

Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI any data and any workflow- helping 85% of the Fortune 500® work smarter faster and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
About the Role
You'll own the end-to-end technical relationship with enterprise customers translating complex business challenges into high-impact AI solutions built on the Moveworks Platform. This is a customer-facing field-based role - you'll be the primary technical point of contact throughout the full implementation lifecycle from solution design through launch. You are equally comfortable whiteboarding with a customer's IT team in the morning and collaborating with internal engineering and product teams in the afternoon.
This is not a back-office engineering role - you will be in front of customers regularly and are expected to travel up to 25% of the time.
What You'll Own

Customer Technical Relationships: Serve as the primary technical owner across 5-8 enterprise customer engagements simultaneously driving adoption and measurable outcomes across the full Moveworks implementation lifecycle.
Solution Design & Architecture: Partner with customers to architect and deliver high-impact AI solutions that solve real business challenges - leveraging the Moveworks Platform in innovative and meaningful ways.
Integration & Implementation: Design and build secure performant integrations between the Moveworks Platform and customer enterprise systems including ServiceNow Workday Okta Jira and others.
Strategic Advisory: Serve as a trusted technical advisor helping customers develop their Agentic AI roadmap and upskilling their teams to operate the platform independently over time.
Product Feedback Loop: Synthesize on-the-ground customer feedback and technical gaps working directly with Moveworks Engineering and Product teams to influence platform evolution.
Reusability & Knowledge Sharing: Generalize successful customer solutions into reusable templates and share learnings broadly across the team.

About You
You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering consulting and customer success - and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team.

Customer-First Mindset: You have strong communication and relationship skills and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts - architecture diagrams solution proposals SOWs - tailored to both technical and business audiences.
Technical Mastery: You have a strong grasp of API-based systems integration LLM-based systems design including prompt engineering context engineering and data modeling.
Curiosity & Adaptability: You are a rapid learner with high technical aptitude - equally curious about what's happening under the hood and why a business process works the way it does.
Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users.
Entrepreneurial Grit: You lean into ambiguity navigate legacy systems with patience and actively seek exposure across engineering product and business functions.
Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise.

Qualifications
Qualifications
Required:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI's potential impact on the function or industry.
5+ years of experience in a customer-facing technical role - Solutions Engineer Customer Success Engineer Solutions Architect Implementation Consultant or Consulting Engineer
Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers
Experience designing building and launching full-stack workflows and automations leveraging REST APIs iPaaS tools (Workato Azure Functions AWS Lambdas ServiceNow Flow Designer) or scripting languages (Python JavaScript Golang)
Willingness and ability to travel up to 25% of the time
Ability to operate across multiple business functions and technical domains

Preferred:

Familiarity with enterprise platforms such as ServiceNow Jira Service Desk Zendesk Workday or Okta
Familiarity with Linux and Windows environments and command line
Current on the latest AI tools frameworks and agentic design patterns - and thoughtful about how to apply them to build reliable scalable solutions

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license. .

Skills Required

5+ years of experience in a customer-facing technical role
Experience designing building and launching full-stack workflows and automations
Experience leveraging or integrating AI into work processes
Willingness to travel up to 25% of the time

What the Team is Saying

ServiceNow Compensation & Benefits Highlights

Parental & Family Support—Paid leave is specified at 20 weeks for birthing parents and 12 weeks for non‑birthing parents complemented by Cleo parenting resources fertility education adoption assistance and caregiver support (Grayce Rethink). This breadth signals strong support for family planning and caregiving needs.
Leave & Time Off Breadth—Flexible paid vacation 12 paid holidays and additional company‑wide Wellbeing Days are described with vacation targets increasing with tenure. These elements create multiple avenues for rest and recharge beyond standard PTO.
Healthcare Strength—Comprehensive medical dental vision disability and life insurance are provided alongside mental‑health support via Lyra Counseling/EAP. Coverage breadth across physical and mental health indicates robust baseline protection.

Learn more about ServiceNow's Compensation & Benefits →

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The Company

HQ: Santa Clara CA

28000 Employees

Year Founded: 2004

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

At ServiceNow we lead with flexibility and trust. For some home is the primary workplace. For those who come into a ServiceNow workplace you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.

Typical time on-site: Flexible