Senior Analyst, Provider Business Operations

We are looking for an experienced and driven Senior Analyst to join the Provider Business Operations team.  In this role, you'll be instrumental in assessing current data architecture, partnering cross functionally to bring our analytical capabilities to the next level, and supporting sustainable growth via forward facing supply-side analytics.  

We're looking for someone with strong analytical chops combined with significant business acumen.  You’ll work closely with operational stakeholders to deeply understand Spring Health’s provider strategy and operational needs and take that expertise and collaborate with product, engineering, data science and IT colleagues to build new analytics tools (reports, dashboards, capacity models, etc.) to support growth and operational priorities.  This position will report to the Associate Director, Provider Business Operations.

What you’ll be doing:

• Leading advanced data analysis and predictive modeling projects focused on capacity planning, resourcing, and other strategic service delivery initiatives
• Collaborating closely with the Provider Operations team to understand their strategic goals and use  data insights to develop actionable recommendations for network expansion and optimization.
• Building and maintaining sophisticated models to forecast demand, provider capacity, and service utilization patterns 
• Supporting strategic planning initiatives with analytics and modeling needs - (ex. market assessments, competitive intelligence, and go to market planning)
• Working with PBO Analyst to design, maintain and produce executive-level dashboards and reports to track key performance indicators, progress against strategic goals, and overall network performance
• Providing strategic insights to senior management, guiding decision-making processes with data-driven recommendations and actionable insights.
• Collaborating with Finance, Operations, Data Science, Business Intelligence, and Product teams to align data analytics efforts with broader organizational goals and support budgeting and resource allocation decisions.
• Utilizing a variety of data sources, including electronic health records, claims data, and internal operational data, to gain a comprehensive understanding of the provider network and levers to drive growth and improvement

What we expect from you:

• Bachelor's degree in Data Science, Statistics, Economics, Finance, or a related field. A background in healthcare, finance, PE, or consulting is a plus
• Proven experience as an analyst or similar role, with a focus on predictive modeling, strategic planning, and data-driven decision support
• Strong proficiency in data analysis tools and technologies (e.g., Excel/Sheets, SQL, Python, R) with experience in developing predictive models for supply and capacity planning
• Experience working with data visualization tools (e.g., Tableau, Looker, Power BI) to create compelling and interactive dashboards for executive-level reporting
• Strong business acumen and the ability to translate complex data insights into clear and actionable recommendations for non-technical stakeholders.
• Excellent project management skills, capable of handling multiple analytical projects simultaneously and delivering results within tight timelines.
• Effective communication and presentation skills to convey complex analyses and findings to various audiences, including senior management and non-technical teams.
• Demonstrated problem-solving and critical-thinking abilities, with a proactive approach to identifying strategic opportunities and operational improvements.
• Flexibility and adaptability in a fast-paced startup environment, with a willingness to contribute beyond core job responsibilities to support the company's growth.

The target salary range for this position is $97,700 - $114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be challenged to set and protect your own boundaries
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the highest performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Generous medical, dental, vision coverage available day 1 + access to One Medical
• 20 total yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• Flexible paid time off in addition to 12 paid holidays throughout the year
• $500 per year Wellness Reimbursement
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Spring Health provides access to QuitGenius, a platform with technology-tailored, personalized addiction treatment plans for substance use (*QG is available to benefit-enrolled employees, spouses, and dependents age 18+)
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to Joshin is provided by Spring Health. Joshin is a comprehensive support system for disabilities and neurodivergence in the workplace. This benefit supports employees, their families, and our teams through personalized navigation and disability education and training along with a network of screened in-home caregivers with disability and neurodivergent experience. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 60% of Spring Health team members work fully remote while 40% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes