Senior Application Support Analyst

Open the door to your dream job and join #TeamMainStreet. With more than 40,000 homes in 30 markets, Main Street Renewal is one of the largest providers of single-family rental homes across the country. We understand that our employees are the invaluable drivers of our success. That's why we hire the most talented, passionate individuals who enjoy contributing to a growing, winning team. Here, you'll be a part of a fast-growing company dedicated to providing a best in class leasing and customer service experience to our residents.

Senior Application Support Analyst provides technical and operational support for all office locations. This role focuses on tier 2 support and system administration across all software applications for both branch and corporate staff. 

•  Provide tier 2 support for the various property management software systems. This includes identifying and troubleshooting issues as well as intake of enhancement requests.

• Provide escalation resources for tickets that are not able to be resolved by tier 1.

• Coordinate with the software vendors on submission and resolution of bugs and enhancement requests.

• Under the direction of the Support Supervisor, handle the administration of the property management software including user security and system customization.

• Prepare documentation to support system administrative functions, procedures, and processes including an internal knowledge base for the Application Support team.

• Mentor junior team members and foster an environment that encourages and rewards learning and growth.

• Assist with special projects as assigned. Projects typically include management reporting and process improvement. 

Education and Experience Guidelines:

• Bachelor’s degree preferred.

• 3-5 years of similar work experience required. Previous success in a fast-paced support or customer service role highly desired.

• Must be tech-savvy and eager to learn with the proven ability to understand and explain software.

• Must have excellent verbal and written communications skills.

• Must be able to work independently with limited supervision.

• Proficiency with Microsoft Office Suite of products.

• Property management software experience preferred. Yardi Voyager experience is a plus. 

• Experience with accounting software or accounting practices is a plus. 

A Few Other Things You Should Know:

• This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

• No travel is anticipated for this position. 

​Main Street Renewal is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.