Senior Associate - Workload Automation Engineer

• Operate and maintain scheduling controllers and agents across environments.
• Manage calendars and holiday tables; configure SLA jeopardy thresholds alerting and escalation paths.
• Implement platform upgrades patches and configuration changes in line with standards and change governance.

• Design restart/rerun patterns (checkpointing idempotent wrappers) and failure-handling flows for critical batches.
• Model dependencies and schedules as code (job-as-code) in version control with CI/CD-based promotion.
• Reduce single points of failure and improve consistency across job chains and environments.

• Define and maintain standard naming conventions templates parameters and calendars across schedulers.
• Engineer common audit-evidence and log schemas to support internal and external reviews.
• Ensure data retention traceability and segregation of duties align with policies and regulatory requirements.

• Implement pre/post checks synthetic probes and health validations for batch workflows.
• Define and maintain SLIs/SLOs for batch completion success rates and recovery times.
• Build safeguards that detect anomalies and misconfigurations before they impact downstream processes.

• Integrate schedulers with observability tools (logs metrics dashboards) to improve visibility.
• Tune job concurrency execution windows and resource usage for performance and cost efficiency.
• Reduce noisy alerts and improve the signal-to-noise ratio for incident responders.

• Align scheduler changes maintenance and releases with APSO/Change Management processes.
• Lead incident triage and resolution for batch failures including rapid root-cause analysis and safe restarts/reruns.
• Contribute to post-incident reviews and drive remediation actions into platform and pattern improvements.

• Collaborate with Application Owners/Developers DBAs/Data teams SRE/Observability Security and Vendors to keep batch chains healthy and compliant.
• Provide guidance on best practices for job design scheduling windows dependencies and error handling.
• Document patterns playbooks and standards; mentor peers and junior engineers in workload automation.

• 5-8+ years of experience in enterprise workload automation SRE or production operations supporting mission-critical batch processing.
• Hands-on experience with Stonebranch or at least one major enterprise scheduler (e.g. ESP Control-M AutoSys IBM Workload Scheduler/TWS Redwood) including:
• Operating controllers/agents across environments.
• Managing calendars/holiday tables and SLA jeopardy configurations.
• Strong scripting and automation skills in PowerShell Bash or Python plus familiarity with YAML/JSON and REST APIs.
• Experience with Git-based workflows and CI/CD pipelines for job-as-code and configuration promotion.
• Proven design and implementation of restart/rerun patterns dependency modeling and idempotent batch frameworks.
• Experience integrating schedulers with observability platforms (logs/metrics/dashboards) and defining SLIs/SLOs.
• Excellent coordination skills across incident and change processes with clear concise communication to technical and non-technical stakeholders.

• Experience in financial services or other highly regulated industries.
• Background standardizing multiple schedulers and creating common audit schemas and evidence-capture patterns.
• Relevant certifications such as ITIL cloud architect/operations DR/BC (e.g. DRII/BCI) or security (e.g. CISSP).

• Reduction in SLA jeopardy and breaches; lower mean time to recover (MTTR) from failed jobs.
• Percentage of batch chains using standardized templates restart/rerun patterns and automated pre/post checks.
• Completeness consistency and time-to-produce logs and evidence for audits and reviews.
• Reduction in manual interventions and alert noise; improved rate of on-time successful batch completion.

What We Do

At New York Life our 180-year legacy of integrity mutuality and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S. we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view investing in people purpose and innovation that endures. Guided by a clear enterprise vision to become a technology- data- and AI-powered company we’re modernizing our platforms rearchitecting experiences and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today technology is amplifying that mission—enabling us to serve clients advisors and communities in more personalized proactive ways. With a diversified business portfolio spanning insurance investments retirement group benefits and direct-to-consumer offerings New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture inclusive teams and a shared belief that when our people thrive so does our company. Here tradition fuels momentum—and your ideas energy and growth power what’s next.

Why Work With Us

New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity humanity and shared success—values that show up in how we work lead and grow. If you want a place where innovation has purpose—build what's next with us.

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