Senior Business Analyst AI & Automation

Who We Are

Babylist is the leading registry e-commerce and content platform for growing families. More than 9 million people shop with Babylist every year making it the go-to destination for seamless purchasing trusted guidance and expert product recommendations for new parents and the people who love them. What began as a universal registry has grown into a full ecosystem for new parents including the Babylist Shop Babylist Health and a flagship showroom in Los Angeles. Hundreds of brands in baby and beyond partner with Babylist to engage meaningfully with families during one of life’s most important transitions. With over $1 billion in annual GMV and more than $500 million in 2024 revenue Babylist is reshaping the $320 billion baby product industry. We’re helping parents feel confident connected and cared for at every step. As we build the generational brand in baby our mission remains simple: to connect growing families with everything they need to thrive.To learn more visit www.babylist.com.

Our Ways of Working

Babylist is remote-first with team members across the U.S. and Canada who move fast think smart and use AI as part of how they work every day — not as an experiment as an expectation. We come together twice a year to build the relationships behind the work and we hire people who are genuinely excited about what's possible and prove it through how they show up.

What the Role Is

Babylist is looking for a Senior Business Analyst AI & Automation to help define how we operate today — and how we evolve through AI agents LLM-powered workflows and intelligent automation. This is a true 0→1 role at a company leaning fully into what AI makes possible. Every team already uses tools like Claude daily and this role helps turn that into durable system-level workflows.

Your focus is understanding how work actually gets done. Where decisions happen. Where things break down. Where time is spent on work that shouldn’t require human effort. You’ll take messy real-world processes and turn them into structured AI-ready specifications — the kind that LLM-powered systems and agents can reliably execute.

This is not a role where you inherit clean systems or operate at a distance. You’ll be dropped into ambiguous workflows across the business and expected to create clarity from scratch. If you prefer working from existing documentation or staying at a high level this will be a tough fit. If you like asking hard questions mapping reality (not theory) and turning it into something buildable you’ll thrive here.

Who You Are

• 8+ years in business analysis process improvement or systems design with a track record of leading end-to-end process discovery across multiple business functions
• You have deep experience translating ambiguous real-world workflows into structured artifacts (BRDs process maps or equivalent) that both business stakeholders and technical teams can act on
• You’ve worked on AI or automation-driven initiatives with a clear understanding of where LLMs are effective where they break and how to design around those constraints
• You have hands-on experience with LLM platforms or AI tools (Claude OpenAI Gemini or similar) and understand how to use them to explore test and refine workflows
• You’re familiar with prompt engineering concepts including structuring inputs controlling outputs and designing for consistency in LLM behavior
• You understand how AI systems operate in production including RAG (retrieval-augmented generation) tool/function calling or multi-agent workflows at a practical level
• You have experience defining decision logic exception handling and edge cases in a way that holds up beyond ideal scenarios
• You’ve written or contributed to evaluation frameworks (evals) for AI-powered workflows including defining what “good” looks like and how to measure model performance
• You’re a strong cross-functional partner comfortable going deep with business teams to understand how they actually work and translating that into clear buildable specifications
• You communicate with clarity and structure producing artifacts that drive decisions — not just documentation that sits unused
• You’re comfortable operating in ambiguous fast-moving environments where you’re expected to create structure rather than follow it
• You’re genuinely excited about what AI can do — and you actively use it in your work to explore problems test ideas and improve how workflows are designed

How You Will Make An Impact

• Lead end-to-end process discovery across key business areas uncovering how work actually happens and where AI-driven automation creates the most leverage
• Design and document current- and future-state workflows that clearly define intent decision points and system behavior in formats both humans and AI agents can act on
• Identify and prioritize AI and automation opportunities based on business impact data availability and operational constraints
• Define AI-ready process specifications including intents decision logic context design tool definitions retrieval strategies human-in-the-loop steps escalation paths and guardrails
• Translate process insights into clear structured artifacts (process flows BRDs prompt specs analysis summaries) that stakeholders can align on and engineering can build from
• Partner closely with the AI enablement team and engineering to align process design with system architecture model constraints and data quality requirements
• Establish success metrics for AI-powered workflows including evaluation frameworks observability requirements and Responsible AI considerations
• Support UAT readiness and rollout ensuring workflows account for real-world edge cases failure modes and user behavior
• Drive continuous improvement by incorporating operational feedback user corrections and model performance signals to refine workflows and prompts over time

About Compensation

We use a market-based approach to compensation. The starting salary range for this role is:

$147325 to $176790

Your starting salary will be based on your location experience and qualifications with increases over time tied to performance role growth and internal pay equity.

Why You Will Love Working At Babylist

Our Culture

• We work with focus and intention then step away to recharge
• We believe in exceptional management and invest in tools and opportunities to connect with colleagues
• We build products that positively impact millions of people's lives
• AI is intentionally embedded in how we work create and scale—supporting innovation and impact

Growth & Development

• Competitive pay and meaningful opportunities for career advancement
• We believe technology and data can solve hard problems
• We're committed to career progression and performance-based advancement

Compensation & Benefits

• Competitive salary with equity and bonus opportunities
• Company-paid medical dental and vision insurance
• Retirement savings plan with company matching and flexible spending accounts
• Generous paid parental leave and PTO
• Remote work stipend to set up your office
• Perks for physical mental and emotional health parenting childcare and financial planning

Recorded Interviews Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview you consent to this recording and transcription.

Interview Integrity At Babylist every team uses AI daily and we love it. During interviews though we want to see you — your thinking your problem-solving your creativity. All interviews and assessments should be completed independently without AI tools or third-party assistance unless we tell you otherwise. We'll always be clear when AI is welcome. Misrepresentation during the process may result in removal from consideration.

Protect Yourself from Scams All official communication comes from the Babylist Talent Team via @babylist.com email addresses. We will never ask for payment bank information or personal financial details. If you receive outreach via WhatsApp Telegram or a non-Babylist email it's not us. Verify open roles on our careers page.

Connections at Babylist In line with our conflict of interest policy please let us know if you have a family member or close personal relationship with a current Babylist employee. This helps us keep our process fair for everyone.

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What We Do

Babylist is the trusted platform for millions of growing families. For over a decade Babylist has been the technology solution for expecting parents and the community that supports them expanding from baby registry into a full-service platform that helps parents make decisions with confidence stay connected and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry app ecommerce shop and comprehensive product guides. The Babylist ecosystem now includes Babylist Health which provides access to products and services including insurance-covered breast pumps Expectful a new voice in health and wellness for pre-pregnancy through postpartum care and The Push a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers Babylist is a generational brand leading the $88 billion baby product industry.

Why Work With Us

Babylist thrives as a remote-first company with HQ team members located across the U.S. and Canada. We meet in person twice a year—once as a company and once by department to strengthen the relationships that power our work. We show up consistently stay purpose-driven and achieve results —together from anywhere.

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