Senior Client Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager in United States.

This role is a strategic, client-facing leadership position responsible for owning and growing a portfolio of enterprise customers within a fast-paced SaaS marketing technology environment. The Senior Client Success Manager serves as the primary post-sale partner, ensuring clients achieve measurable business outcomes through effective use of a sophisticated customer engagement platform. You will act as both a trusted advisor and operational lead, aligning technical capabilities with client marketing and data strategies. The role requires a strong balance of relationship management, technical curiosity, and commercial ownership, including renewals and expansion opportunities. You will collaborate closely with cross-functional teams such as Solutions, Product, Sales, and Partnerships to deliver exceptional client outcomes. This is a highly visible role where success is defined by client retention, growth, and long-term advocacy.

• Own the end-to-end client relationship post-sale, serving as the primary point of contact and strategic advisor for an enterprise portfolio
• Develop and execute tailored client success plans aligned with customer business objectives, marketing strategies, and technical needs
• Drive renewals, contract negotiations, and expansion opportunities while ensuring long-term account growth and retention
• Act as a project and program manager for client initiatives, coordinating internal teams to ensure delivery against success plans and milestones
• Partner with clients to optimize marketing performance through better use of data, segmentation, personalization, and platform capabilities
• Lead executive-level client engagement, ensuring alignment on strategy, value delivery, and roadmap priorities
• Identify and mitigate risks, including competitive threats, while proactively addressing client challenges
• Collaborate with Solutions, Product, and Engineering teams to translate client feedback into actionable improvements
• Participate in pre-sales discovery and business development conversations to support new client acquisition
• Maintain structured communication cadences including status updates, reviews, and strategic planning sessions

Requirements:

• 7+ years of experience in enterprise client success, account management, or customer success within a SaaS environment
• Strong background in marketing technology, digital marketing, or email marketing platforms
• Proven ability to manage complex, multi-stakeholder enterprise relationships and drive commercial outcomes
• Strong technical aptitude with the ability to understand data structures, martech ecosystems, and campaign optimization strategies
• Excellent communication and presentation skills across both technical and executive audiences
• Demonstrated experience in renewals, contract negotiation, and revenue expansion ownership
• Strong project management and organizational skills, with the ability to manage multiple accounts simultaneously
• Ability to operate effectively in fast-paced, evolving startup or scale-up environments
• Experience working cross-functionally with Sales, Product, Engineering, and Partnerships teams
• Self-starter mindset with strong problem-solving skills and attention to detail
• Bachelor’s degree required; experience in enterprise marketing automation tools is a plus

Benefits:

• Competitive base salary range of 115,000 to 145,000 USD annually
• Performance-based bonus and equity opportunities
• Comprehensive medical, dental, vision, and life insurance coverage
• 401(k) retirement plan with company matching
• Flexible time off policy supporting work-life balance
• Childcare and continued education reimbursement programs
• Remote-friendly work environment with flexibility
• Inclusive, diverse, and collaborative company culture
• Opportunities for professional growth in a fast-scaling SaaS organization