Senior Customer Solutions Engineer-Apptio

IBM · US Bellevue

Company

IBM

Location

US Bellevue

Type

Full Time

Job Description

Introduction
You: Candidates for this job love to problem solve. They have advanced in their technical career to become an expert in a discipline or product. They look forward to the next set of complex challenges. They are unwavering in desire to deliver for customers and always live customer first. They seek out opportunities to improve operational efficiencies and how we can deliver a world class experience for our customers.

Us: As an overarching team supporting all of Apptio Customer Engineering focuses on delivering complex services and solutions both internally and externally with a hyper focus on the customer experience

Your Role and Responsibilities

Help us create our market-defining SaaS enterprise applications! This is a unique role that requires a solid balance of strong technical TBM and FinOps skills and good business acumen. This role requires the ability to work directly with customers presales engineering support and the Apptio customer success team to improve the customer experience and the supportability of our products.
The right candidate should have a solid understanding of the FinOps domain and our Cloudability product.
Travel up to 10 % local and globally.
In this job you will need to –
  • Thrive in a fast-paced collaborative cross-functional agile environment.
  • Work with customers and customer success as a consultant to analyze complex performance issues and consult on solutions to those issues.
  • Passion energy and the desire to work with complex cool software.


Required Technical and Professional Expertise

  • Experience in complex TBM/FinOps implementations.
  • Strong attention to detail and excellent problem-solving skills.
  • Prior experience presenting in large-scale forum; technical enablement.
  • Collaborative work style; effective communication; cross-functional teamwork


Preferred Technical and Professional Expertise

  • 2 or more years of Apptio Cloudability and FinOps experience in directly providing customer solutions.
  • Domain experience with enterprise IT.
  • Domain experience with financial planning or other similar business applications.
  • Experience integrating and extending APIs.
  • Linux or Unix scripting experience.
Apply Now

Date Posted

05/30/2024

Views

3

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