Senior Customer Success Architect
Job Description
The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience. Customer Success Architects are responsible for making sure that our customers are meeting their objectives. They are a vital component of our company’s success, working with customers, partners, and product teams to deliver success for our valued customers. CSA supports multiple post-sales roles including GTM, Support, & Product.
What You Will Be Doing
- Sigma champion and product expert, customers will look to you for advice and expertise
- Advisor to our customers on technical best practices including
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve our product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
Qualifications We Need
- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- ETL experience
- Experience implementing production business intelligence solutions
- Familiarity with JavaScript and Web Development is a plus
- Bachelor’s degree in computer science or related field or equivalent technical experience
- Ability to work remotely full-time with up to 50% travel (eventually)
Qualifications We Want (also, skills you’ll learn!)
- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience
Note: The world around us is changing, but we at Sigma Computing are growing and scaling. We raised our Series C in Dec 2021. With that, and us being able to 3X our revenue year on year, hiring and building out the best version of our product is priority. That is why we want to talk to you.
About us:At Sigma Computing, our mission is to empower everyone to make the best possible decisions at every turn by removing the barriers that prevent people from analyzing data across sources and delivering the full spectrum of self-service cloud analytics and business intelligence.
We raised a $300M Series C from Co-Leads D1 Capital Partners and XN, Existing Investors Sutter Hill Ventures and Altimeter Capital, and Snowflake Ventures.
Come join us to help us be smarter and grow together!
Benefits For Our Full-Time Employees:- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Flexible schedule, do the work you need to get done in the time you have to get it done
- At least 12 weeks of paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow.
Note: We have a hybrid work environment in both of our SF & newly opened NYC office.
Date Posted
02/02/2023
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5
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