Senior Customer Success Manager - Enterprise

Marqeta is on a mission to change the way money moves. Our open API card issuing platform provides unprecedented flexibility and control for industry-leading companies such as Square, Coinbase, J.P.Morgan, and Uber, to issue cards, authorize transactions, and manage payment operations in real time. Founded in 2010, Marqeta IPO’d in 2021 and has grown into a team of over 900 Marqetans in the US, UK, Singapore, and Australia.

Our Enterprise team partners closely with the most innovative companies to deliver Modern Card Issuing and Processing solutions that help customers manage their finances, build wealth and economic stability. As Marqeta’s Enterprise Senior Customer Success Manager, you will  manage a portfolio of our largest customers and work closely with cross-functional teams at Marqeta. You will set the strategy to meet your quarterly goals. 

Your knowledge of Finance/payments combined with your communication skills and analytical abilities will shape how your customers business will grow. Using your relationship-building skills, you provide exceptional client service, innovative approaches to capture revenue generating opportunities and deliver workable solutions. You persistently explore and uncover the business needs of your portfolio to understand how our product offerings can grow their business. Working with partners and your pod, you set the vision and the strategy for how Modern Card Issuing can help your client’s and partner’s end users.

We work Flexible First. This role can be performed remote within the United States or from our Oakland, CA office. We’d love for you to join us!

This role performs a range of strategically essential activities - here are a few of them:

• Curious Questioner: Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Thoughtful Challenger: As a trusted partner leading with insights, you push yourself, the team, and your customers to think outside of the box and find creative solutions to strategic challenges.
• Numbers Fanatic: You don’t sit around and wait for things to happen. You model, plan, and monitor a path to growth based on the right data.
• Strategic Connector: Our customers and partners rely deeply on the expertise and knowledge of the Customer Success team. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• Revenue Overachiever: You love charting a path to ambitious growth targets and hitting them. 

FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.   

• 12+ years experience in B2B customer-facing roles
• Ideally a minimum of 12 years of related experience with a Bachelor’s degree or 8 years and a Master’s degree
• Familiarity and first-hand knowledge of payments required, understanding of the card issuing space strongly preferred
• Superior communication skills (interpersonal, verbal, presentation written, email)
• Demonstrated ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to lead team independently
• Technical aptitude with demonstrated ability to understand and explain complex technical concepts in a straightforward manner