Job Description
Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.
A Day in The Life
As a Senior Customer Success Manager Toast’s way of saying an “Account Manager” you serve as the customer’s main point of contact trusted advisor and drive a wide variety of customer driven initiatives. You are a strong relationship builder understand a customer’s goals and priorities and translate them into strategic recommendations that will drive a high level of product adoption satisfaction referrals and customer retention. To thrive as a Customer Success Manager at Toast you are flexible a customer champion and excel in ambiguous environments! The Regional Mid-Market (RMM) segment operates in a highly cross-functional role responsible for a regionally based book of business ranging from 16-50 locations. As a Customer Success Manager you wear many different hats at once and support one overarching goal to keep customers happy and grow their annual recurring revenue (ARR).
What you'll do (Responsibilities)
- Build multiple layers of relationships with the customer including Toast execs as needed and maintain daily database entries through Salesforce
- Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
- Drive activation and adoption across Toast product suite by analyzing product module usage and leverage internal tools/customer marketing strategies
- Leverage your Toast product knowledge to facilitate customer demos and ensure the customer is getting the most out of their Toast experience
- Partner with internal leadership teams to own customer escalations to resolution provide regular Voice of Customer feedback and facilitate customer references/referrals
- Build cross-functional partnerships and collaborate closely to engage customers when necessary
What you'll need to thrive (Requirements)
- 6+ years account management experience
- Mid-Market or Enterprise customer management experience
- Strong leadership teamwork and cross-departmental collaboration skills
- Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
- Proven track record of success in meeting and exceeding goals
- Excellent communication organizational and influencing skills
What will help you stand out (Nonessential Skills/Nice to Haves)
- Experience providing technology or SaaS solutions to a client base
- Restaurant experience
- Experience managing customers in Mid-Market Top SMB or Enterprise segments
- Experience with Salesforce CRM MS Office G-Suite and Slack
AI at Toast
At Toast one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
#LI-DNI
The base salary range for this role is listed below. The starting salary will be determined based on skills experience and geographic location. In addition to base salary our total rewards components include cash compensation (overtime bonus/commissions if eligible) equity and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.
How Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity Equity and Inclusion is Baked into our Recipe for Success
At Toast our employees are our secret ingredient—when they thrive we thrive. The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility. By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact [email protected].
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For roles in the United States it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business including point of sale payments supplier management digital ordering and delivery marketing and loyalty and team management. By serving as the restaurant operating system across dine-in takeout and delivery channels Toast helps restaurants increase revenue streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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Date Posted
04/08/2026
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