Senior Customer Success Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Customer Success Engineer based in the United States.

As a Senior Customer Success Engineer, you will play a key role in helping enterprise customers maximize the value of a leading digital analytics platform. You will combine technical expertise with a customer-first mindset to guide implementations, optimize platform adoption, and deliver innovative solutions tailored to business objectives. Working closely with a diverse portfolio of clients, you will act as a trusted technical advisor throughout the customer lifecycle. This fully remote opportunity offers the chance to collaborate with cross-functional teams, solve complex technical challenges, and contribute directly to customer success. It is an ideal role for professionals who enjoy balancing hands-on engineering with strategic consulting in a fast-paced SaaS environment.

• Manage the technical onboarding, implementation, adoption, and long-term success of a portfolio of enterprise customers.
• Partner with stakeholders to understand business goals, define technical requirements, and design implementation strategies that support digital transformation initiatives.
• Configure the platform to meet customer needs, ensuring optimal performance and alignment with business objectives.
• Develop custom JavaScript solutions to capture analytics data and support advanced customer use cases.
• Build dashboards, reports, alerts, and other monitoring tools that provide clients with actionable insights into their digital experiences.
• Troubleshoot technical issues, optimize implementations, and provide expert guidance on web technologies, analytics, and performance best practices.
• Maintain strong client relationships while managing multiple projects, adapting to changing priorities, and delivering an exceptional customer experience.

Requirements

• 5+ years of experience implementing, developing, or managing digital technology solutions.
• Previous experience in Customer Success, Professional Services, Solutions Consulting, Sales Engineering, or another customer-facing technical role.
• Strong proficiency in JavaScript, with hands-on experience developing custom solutions.
• Working knowledge of HTML, CSS, browser developer tools, page lifecycle concepts, and web performance optimization techniques.
• Experience with digital analytics platforms such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, Tealeaf, or similar technologies.
• Familiarity with modern front-end frameworks such as React, Angular, Vue, or native mobile technologies is considered an advantage.
• Excellent project management and organizational skills, with the ability to manage multiple customer engagements simultaneously.
• Outstanding communication and presentation skills, with the ability to engage effectively with both technical and non-technical stakeholders at all organizational levels.
• Adaptability, problem-solving abilities, and willingness to travel occasionally (approximately 10%).

Benefits

• Competitive base salary of $120,000–$150,000, plus bonus eligibility.
• Comprehensive medical, dental, and vision coverage, with the majority of employee medical premiums covered.
• Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), Dependent Care FSA, and Employee Assistance Program (EAP).
• Telehealth services and optional life, disability, accident, and critical illness insurance.
• 401(k) retirement plan with employer matching contributions, plus equity opportunities.
• Unlimited Paid Time Off, paid sick leave, parental and adoption leave, and 13 company holidays.
• Flexible remote work environment with work-from-home and monthly business expense stipends.
• MacBook and home office equipment provided.
• Professional development, comprehensive onboarding, internal career growth opportunities, and recognition programs.
• Employee discount programs, referral bonuses, wellness initiatives, pet insurance discounts, and collaborative team events.
• Recharge program offering an extended three-week paid break after three years of service.