Senior Data Analyst

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud, and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

ThousandEyes is central to the global operations of the world's largest and fastest growing brands, including Comcast, eBay, HP, 120+ of the Global 2000, 65+ of the Fortune 500, 6 of the 7 top US banks, and 20 of the 25 top SaaS companies.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business.

We’re looking for an inquisitive Data Analyst who enjoys working cross-functionally, has a strong passion for analytics and is eager to drive operational improvements and sound business decisions. The ideal candidate will have a background in a quantitative or technical field, has superb communication skills and proven success in using analytics to understand and influence business decisions.

You will be a key contributor to our centralized Analytics team, working closely across Sales, Product, Customer Success, and Marketing as a data-driven advisor and partner on strategic issues. You will provide insight, find opportunities and impact the strategy and operations of ThousandEyes. In short, you will be a key contributor with proven business analysis experience and eager to accelerate ThousandEyes’ growth.

• Apply strong analytical skills to drive insightful analysis using internal and external data (e.g. revenue, product, market, industry) to support the team in arriving at business decisions
• Collaborate with cross-functional stakeholders to understand their business needs, formulate and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables and presentations
• Analyze and define operational metrics that tie back to business performance and frequently report on these to cross-functional stakeholders
• Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs across different teams
• Communicate insights on a regular basis to the appropriate level of management

• Master’s or Bachelor’s degree with quantitative focus (e.g. Business, Economics, Computer Science, Mathematics, Physics, Statistics) or equivalent practical experience
• 2+ years experience with problem solving and providing practical business insights and recommendations using large volume data sets from multiple sources
• Solid experience with SQL, data warehousing, data modeling, dashboarding and reporting
• Strong problem solving ability, high attention to detail and rigor, can-do attitude and desire to learn
• Ability to get things done fast and work without continual guidance
• Strong cross-functional and interpersonal skills with demonstrated ability to communicate technical content to general audiences
• Entrepreneurial in nature - able to keep moving initiatives forward in ambiguous situations

• Working experience doing business analysis in SaaS companies or management consulting experience
• Knowledge of industrial grade data architectures and reporting tools (e.g., ChartIO, Tableau)
• Work experience in an interdisciplinary/cross-functional field
• Experience with Python (or equivalent scripting language)

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

Cisco COVID-19 Vaccination Requirements

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.