Senior DevOps Engineer

This role is located in Somerville MA. - We are a hybrid work environment and are in the office 3+ days/per week. To be considered for this role candidates must have United States Citizenship due to the nature of the assignments. If you do not have U.S. Citizenship you will not be considered for the position.

Tulip the leader in AI-native frontline operations is helping companies around the world equip their workforce with composable connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Tulip's cloud-native no-code platform powered by embedded AI is driving the digital transformation of industrial environments through composable human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT Tulip is headquartered in Somerville MA with offices in Germany Hungary Singapore and Israel. Tulip has been recognized as a World Economic Forum Global Innovator a 2024 Deloitte Technology Fast award winner one of Energage's Top Workplaces USA and one of Built In Boston's "Best Places to Work" and "Best Midsize Places to Work."

About You

You're a senior infrastructure engineer who believes that the best system is one that runs itself. You thrive on building automation that eliminates toil designing for resilience at global scale and owning the full lifecycle of cloud infrastructure — from architecture to observability. You bring a bias for action and a continuous improvement mindset to everything you do: if something can be automated you'll automate it; if a system is fragile you'll make it robust. You're equally comfortable diving deep into a production incident and partnering with developers to make their lives easier.  You enjoy coaching and mentoring fellow DevOps Engineers on technical best practices tooling and operational patterns helping raise the collective capabilities of the team.

What Skills Do I Need?

• 5-7+ years of hands-on DevOps or Infrastructure Engineering experience with demonstrated ownership of production cloud environments at scale
• Proficiency with modern cloud infrastructure tooling — experience with Kubernetes Helm Terraform Ansible and major cloud providers (AWS and/or Azure) is highly relevant
• Experience managing enterprise-grade data persistence layers including NoSQL and SQL databases key/value stores and messaging systems (e.g. AMQP MQTT)
• Familiarity with observability and monitoring tooling (e.g. Prometheus Mimir Thanos Grafana) and a strong understanding of what good SRE practice looks like in a fast-growing SaaS environment
• Exposure to modern programming or scripting languages used in infrastructure contexts (e.g. Go TypeScript Python Bash)
• Bachelor's degree in Computer Science Engineering or equivalent practical experience

Key Responsibilities

• Own the deployment health and continuous improvement of Tulip's multi-cloud multi-region SaaS environments — including clusters spanning the US Europe and Asia
• Design and evolve cloud architecture to ensure customer availability stability and performance as Tulip scales globally
• Own and continuously improve Tulip's CI/CD infrastructure driving toward a fully automated human-interaction-free software delivery lifecycle
• Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated automate it
• Define and maintain observability standards across Tulip's cloud environments including metrics alerting logging and distributed tracing
• Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis
• Serve as a close partner to application engineering teams throughout the software development lifecycle providing infrastructure guidance and support
• Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation runbooks and process iteration

Key Collaborators

• Application Engineering teams
• Edge & Hardware teams
• QA team
• Product Management
• Customer Support 

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement applying gives you the opportunity to be considered. 

We’re building a strong diverse team that values hard work families and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Competitive benefits package including Health Dental Vision Short-term Disability Long-term Disability Life Insurance AD&D Insurance Flexible Spending Account (FSA) Commuter Benefits Parental Leave and 401(K)
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• Fitness subsidies

We are an equal opportunity employer. At Tulip we celebrate all. Qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status. Help us build an inclusive community that will transform frontline operations. 

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted actual compensation will be determined depending on multiple factors including job-related knowledge & skills experience business needs geographical location market compensation data and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $150000 - $190000 per year.

What We Do

Tulip the leader in frontline operations is helping companies around the world equip their workforce with connected apps leading to higher quality work improved efficiency and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity capturing and analyzing real-time data and continuous improvement.

Why Work With Us

We’re building a strong diverse team that values hard work families and personal well-being. Help us build an inclusive community that will transform frontline operations.

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