Senior Director, Cloud Operations

Summary: This role at Onbe will be part of the Technology department. We are looking for a highly technical and strategic Sr. Director to lead our Cloud Operations Team. This position will help us define, build and mature our platforms, which support our clients and end-users. This person will be integral to Onbe’s Infrastructure, Cloud Operations, and Application Technical Support, identifying process and operations improvements. This person will ensure system performance, uptime, and application scalability and monitoring.

Responsibilities:

• Drive and collaborate on the strategic roadmap of infrastructure decisions while improving the resiliency, scalability, and performance of Onbe’s core infrastructure.
• Maintain a highly secure system through proper security practices to meet security and regulatory compliance requirements.
• Scale, mentor, and enable learning in the DevOps and Cloud Infrastructure teams.
• Champion reliability, performance, and scale of infrastructure services focusing on metrics and data-driven decision-making.
• Develop and implement business continuity protocols to minimize disruption to business operations.
• Establishes efficiency and efficacy standards, providing recommendations for ongoing improvement of infrastructure and Cloud operating costs.
• Development of KPIs and other business-related metrics for use by senior and executive leadership.
• Supervise all applications, services, and the hosting infrastructure effectively, efficiently, and within budget and project timelines.
• Build and establish an L3 Operations arm accountable for solution Engineering, Operations Monitoring, and L1/L2 playbooks used within the command center area for 24/7 support.
• Own team's operational excellence, including creating and monitoring metrics and alarms in a continuous process improvement environment.
• A strong technical leader that has driven large-scale complex projects across multiple teams and emphasized creating enterprise-grade platform capabilities.
• Own processes to continuously improve Onbe’s stance regarding automation and tools that are scalable and reliable.
• Experience leading offshore and onshore teams.

Qualifications:

• Bachelor's Degree in Software Engineering or a similar field.
• 15+ years' experience in building & running Datacenter or Cloud operations.
• 5+ years of Hands-on experience in 24x7x365 cloud operations or SaaS Operations.
• Experience in Azure Cloud operations and a strong understanding of Kubernetes.
• Experience integrating with 3rd party service platforms.
• Experience with configuration management systems and associated automation.
• Experience managing compliance standards, including SOC2, SAS70, PCI, etc.
• Strong Leadership and team-building skills.
• Expert in managing Infrastructure to achieve 99.999% uptime with high velocity on ticket resolution and issue remediation.
• Strong understanding of DevOps concepts such as CICD, Infrastructure as Code, and Continuous Improvement and Observability.
• Ability to quickly drill down to solve problems and take ownership of the resolution.
• Experience with GitHub and GitHub Actions.
• Experience building and leading a high-performance team across multiple geographies.

The base salary range for this position is budgeted between $168,480 to $224,640, with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits package includes medical, dental, vision, wellness, 401(k) matching, unlimited PTO, work from anywhere, generous parental leave and more! Our job titles may span more than one career level. All candidates are encouraged to apply.