Senior Director of Professional Services

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like HelloFresh, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors including Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel. 

BetterCloud’s Professional Services team is a group of highly skilled technical professionals. They have a proven track record of getting customers implemented on BetterCloud’s various use cases, know the product in-and-out, and are able to consult on best practices. Many of the folks in the group are former IT professionals and their empathetic approach is lauded by our customers with near perfect post engagement CSAT scores.

About You

• Demonstrable experience of selling Professional Services or Technology Solutions
• Has led a team of technical resources in a high paced dynamic environment
• Strong presentation skills: Can easily show the value of services packages both internally & externally
• A track record of developing, evolving, and optimizing services methodologies and processes
• Excellent written and verbal communication skills
• Ideally has worked at a SaaS company running parts or all of Professional Services org in charge of implementation

What You’ll Do

• Manage the entire Professional Services org (~15 people) primarily responsible for new customer implementations. Team is composed of Project Managers, Implementation Specialists, and Engineers.
• Articulate and sell the value of BetterCloud Services within prospective and existing customers.
• Manage the development, evolution, and optimization of our services methodologies and processes
• Partners with cross-functional teams to ensure customer and BetterCloud success.
• Your main measures of success will be: Time to Value of new customers, Customers achieving their primary purchase intent, Services Bookings,  Utilization, and margin

What We Offer

• Competitive salary + stock options
• Full benefits package
• Career growth 

We have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences in order to grow community, safety, and trust in our work environment. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment is non negotiable.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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