Senior Director of Revenue Operations

Here at CreatorIQ, we help globally recognized companies—like AB InBev, Airbnb, CVS, Disney, H&M, LVMH, Mattel, Sephora, and Unilever to name just a few—grow, manage, scale, and measure industry-leading influencer marketing programs.

Our mission is to create influencer marketing software that’s powerful enough for the world's largest companies, yet nimble enough for the next generation of innovative brands. To do that, we're going to need the brightest minds in the Creator Economy. 

One of our behavioral values at CreatorIQ is team members first, client focused. We put the holistic wellness of our team members first. One of the ways is through our “Focus Fridays” every other week - time for you to focus on you! We still get the work done for our clients, so it might mean you work on that key project with uninterrupted time or it might be a day spent walking in the park with your fur baby.

As a hybrid work environment, you have flexibility with how you schedule your time.  We encourage you to think about how you work best and add it to your schedule. Do you prefer early morning “off-screen time” to focus?  Do you like to get your yoga workout done in the afternoon? Book it! And feel free to use our wellness program to cover the costs for that yoga class.  

Founded in 2014, CreatorIQ has received both industry praise for its workplace culture and rave reviews from our clients. We’ve earned the title of Best Place to Work from BuiltIn in Los Angeles and New York City, been named a Leader by The Forrester New Wave: Influencer Marketing Solutions, and enjoyed recognition by G2 as both a Leader in Best Customer Relationship and a Top 100 Fastest-Growing Software Companies. 

Our headquarters is in Los Angeles, with hubs in New York, San Francisco, London, Toronto, and Ukraine.  In 2021, our CreatorIQ family expanded with the acquisition of Tribe Dynamics, the industry’s leading influencer marketing analytics platform. Our combined team is full of smart, driven, curious, innovative thinkers who are passionate about shaping the future of the Creator Economy—if that sounds like you, let’s talk.

Senior Director of Revenue Operations

We are looking for someone with extensive experience executing and leading a team through all facets of revenue operations in a fast-scaling environment. The Director of Revenue Operations will support the global sales, marketing, and customer experience teams to drive a seamless end-to-end experience for prospects new to the brand and long-time strategic customers alike. Responsibilities include supporting and streamlining complex enterprise sales processes, planning and determining global sales territories with sales leadership, growing and refining our ABM target accounts lists with marketing, and supporting the forecasting and insights needs of the customer experience team. This leader will report directly to the Chief Operating Officer to drive the strategic direction of the revenue teams, build a good operating cadence, provide robust insights in full pipeline and customer expansion reports, and partner with executive leadership to analyze the business's results and surface opportunities for improvement.

What you and your team will do: 

• Develop and manage a high-performing revenue operations team to support the full needs of growing sales, marketing, and CX teams
• Develop new business and expansion pipeline reporting that give insight into the current state of the marketing, sales, and account management pipeline
• Monitor and analyze key performance indicators for sales, marketing, and CX trends to drive strategic and tactical business decisions
• Create executive level, manager, and sales rep documentation, reports, analysis, and actionable dashboards to ensure alignment within full organization
• Partner with sales leaders and finance to maintain accurate and sophisticated demand generation and sales forecasts for use in FP&A activities
• Create executive revenue dashboards, QBR presentations, and board materials as needed
• Support the weekly interlock meetings and provide the state of the business per each key segment
• Key activities that the revenue operations team is involved in are new -hire setup, lead handoff & follow-up, pricing, packaging, and discount approvals, contracting and order submission, commission processing and reporting, new client handoff, customer renewals and contract expansions
• Partner with Marketing to support the operational planning, execution, and success of demand generation campaigns, ABM programs and new product launches
• Partner with Finance to drive effective planning, budgeting, collaboration, data-sharing, and reporting

Who you are and what you’ll bring to the role:

• 8-10+ years of revenue operations experience with the last 5+ years of managing a global revenue operations team, at one or more high growth, successful enterprise SaaS teams
• Experience owning enterprise GTM revops and providing insights to the CMO, CRO, CCO
• Experience in ABM and building sales pods, territory planning by named account list
• Strong leadership and communication skills for effective verbal and written communication
• Advanced analytical and program-solving skills to identify opportunities
• Deep experience in Salesforce CRM, Hubspot marketing hub, and other revenue team tools such as CPQ, Docusign, Gong, Zoominfo, Pendo, Churnzero, etc.
• Trusted business partner, with exceptional interpersonal skills, and a flexible and adaptable approach to winning

What will you get from us:

• Work/Life Harmony:
• Paid time off
• Remote work with access to co-working facilities
• Wellness programs to promote healthy work-life balance. Including Wellness Wallet credits to cover things like massages, fitness centers/studios, athletic equipment, home gym equipment, books, manicures, you name it!
• Whole Health Package: medical, dental, vision, life, disability insurance and we offer Supplemental health benefits for our UK employees.
• Savings: a 401K (USA) plan to help you save for your future
• Work From Home Stipend: to assist you in setting up a home office that works for you (or buy a new dog leash – your choice!).
• Focus Fridays: Every other Friday, you have the opportunity to use the day for your needs. It can be used for personal time or time to catch up on projects. The intent is to give you the flexibility to schedule how and when you work, to get the job done. Of course, if an important business need comes up on this day, the expectation is that you make room for it.
  Some departments need coverage and will adjust for another day.
• People: work with talented, collaborative, and friendly people who love what they do.
• Development: utilize our learning platform, WorkRamp to get the training and tools you’ll need to become successful here from your first day with us.  And take advantage of our professional development stipend.
• Surprise meal stipends: work from home won’t stop the enjoyment of a company-sponsored meal!
• Fun: we host virtual events every month and weekly interactive company-wide meetings

We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  We strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. 

This is your role! Claim your interview spot by applying now!