Senior Engagement Manager

Caylent is a cloud native services company that helps organizations bring the best out of their people and technology using Amazon Web Services (AWS). We provide a full-range of AWS services including: workload migrations & modernization, cloud native application development, DevOps, data engineering, security & compliance and everything in between. At Caylent, our people always come first. 

We are a fully remote global company with employees in Canada, the United States and Latin America. We celebrate the culture of each of our team members and foster a community of technological curiosity. Come talk to us to learn more about what it means to be a Caylien!

The Mission

We are seeking a talented Senior Engagement Manager to join our growing Cloud Engagement Management team. The right candidate is someone who is empathic, customer obsessed and organized.Your mission will be to work collaboratively with engineering teams and with customer stakeholders to ensure project goals and engagement expectations are met. You must be able to act as a Scrum Master on engagements in order to deliver quality solutions to our customers using a consultative approach. As a Senior Engagement Manager, you will be expected to  contribute to best practice sharing and mentoring of new team members.

Your Assignment

• Oversee all assigned engagements, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed
• Act as Scrum Master to manage and track sprint progress against overall project timeline
• Schedule and facilitate short Daily Stand-Up meetings with the delivery team to track progress
• Facilitate agile ceremonies including Sprint Planning, Sprint Demos and Sprint Retrospectives
• Collaborate with client Product Owners and Caylent Architects to author technical User Stories
• Review and approve weekly time submissions and monthly invoices
• Work closely with the team to ensure forecasting accuracy and budget management against deliverables
• Report on engagement scope and budget against Statements of Work (SOWs) weekly
• Proactively identify and resolve engagement issues and roadblocks
• Champion engagement experience through excellent communication and relationship building amongst our customer stakeholders and Caylent’s delivery, sales and leadership teams
• Mentor new team members through the onboarding process 
• Assist in identifying best practices or gaps in process and work to implement changes as needed