Senior Finance Manger - Offerings Strategy

Microsoft Customer Experience & Success' (CE&S) worldwide team of reactive and proactive Support specialists live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions to drive digital transformation. The CE&S' Support Finance Team acts as a sparring partner for Microsoft World Wide Support business, a multiple billion $ unit. The experiences span from digital transformation envision dialogs with customers, to delivery of services, customer support and engagement, customer lifecycle involvement driving to customer success. The team partners heavily with corporate leadership groups and with various field communities at a worldwide basis.

We are looking for an experienced professional who can partners with business leaders in go-to-market (GTM) transformation and Modernization of Support offerings in line with Cloud consumption expansion.

This is a highly visible role, it requires partnering with key stakeholders: Senior business leaders in CE&S and Engineering Groups, as well as key Finance stakeholders across Microsoft.

Qualifications:

Required/Minimum Qualifications

• Bachelor's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 4+ years experience in financial analysis, accounting, controllership or finance, or related field

o OR Master's Degree in Business Administration, Accounting, Finance, Economics, Data Science or related field AND 2+ years experience in financial analysis, accounting, controllership or finance, or related field

o OR equivalent experience.

Additional or Preferred Qualifications:

• Experience in project management, Financial analysis, strategic or relationship management role.
• Demonstrated ability to collaborate across teams to achieve results
• Demonstrated analytical and critical thinking skills

Financial Analysis IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Responsibilities:

This is an exciting role in "CE&S" Customer Experience and Success within "MCAPs" Microsoft Customer and Partner Solutions. The objective of the Finance team is to provide clarity, guidance, and business strategy to our customer support business ($5.6B in FY24). We partner with the business for the GTM (go-to-market) strategy of upcoming product offerings. We engage in business planning to ensure that new product offerings increase revenue, expand margin, and improve the customer experience over the longer-term.

The Senior Finance Manager - Offerings Strategy will report to the Support Offerings Finance Lead, and be a key part of the team, contributing to making critical decisions to drive business impact and help influence strategic transformation. If you love overcoming obstacles, have a passion for results, and have demonstrated exemplary leadership, cross-group collaboration, and business analytics, we want you.

Core Responsibilities:

• Key point of contact in the Support transformation to Modern. Partner with business and Engineering Finance.
• Play a proactive role to guide the support offering Subject Matter EXperts (SMEs) to structure the portfolio of offerings through an economic lens.
• Build robust financial models and decision support frameworks to optimize the offerings portfolio, drive topline revenue growth and profitability.
• Work with the offerings team to drive changes to product to meet needs of customers and help increase conversion, retention and penetration of the Microsoft Account List.
• Partner with margin experts in the team to assess the impact of the support offerings portfolio on the Enterprise Support Profit and Loss (P&L).
• Provide support to drive planning, measure and analyze against Key Performace Indicators (KPI's) in line with the offering strategy.