Chewy

Senior Human Resources Programs Manager

Posted Yesterday

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Plantation FL USA

Hybrid

Senior level

eCommerce • Healthtech • Pet • Retail • Pharmaceutical

At Chewy our mission is to be the most trusted and convenient destination for pet parents and partners everywhere.

The Role

The Senior Human Resources Programs Manager will lead HR transformation initiatives streamline processes and enhance the Team Member experience through strategic partnerships and continuous improvement methodologies.

Summary Generated by Built In

Job Description:
Our Opportunity:
As a Senior Human Resources Program Manager in HR Shared Services you will own end-to-end HR process review and transformation initiatives focused on operational excellence efficiency and scalable solutions across the Team Member lifecycle. You will lead discovery efforts facilitate process mapping and evaluate opportunities to streamline automate centralize and improve the Team Member experience.
You will act as a strategic partner to HR COEs HR Systems Talent Acquisition Compliance Legal and other partners independently defining problem statements shaping improvement strategy and owning execution across a portfolio of HR transformation initiatives.
What You'll Do:

Own the end-to-end experience for assigned HR transformation programs independently defining scope shaping strategy and driving execution from discovery through post-change validation in alignment with company and HR strategy
Facilitate stakeholder discovery sessions and process mapping workshops to identify root causes friction points inefficiencies and experience gaps
Leverage Team Member voice and operational data to assess current-state performance define measurable targets and prioritize improvement opportunities
Build future-state HR processes that balance experience compliance scalability and operational efficiency incorporating automation workflow optimization and self-service solutions
Develop prioritized roadmaps and business cases to create alignment sequencing and quantifiable outcomes
Influence and align cross-functional partners to drive adoption manage change impacts and ensure sustained transformation outcomes
Apply continuous improvement methodologies to eliminate waste streamline service delivery and embed long-term process rigor through documentation training and governance
Apply business insight and structured prioritization frameworks to evaluate trade-offs define sequencing and balance competing needs in an ambiguous environment

What You'll Need:

5+ years of experience in Human Resources within a COE HR Systems Talent Acquisition Compliance Legal or related HR function
3+ years of experience supporting or leading HR transformation process redesign or enterprise change initiatives
Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
Experience facilitating structured working sessions and influencing leaders to drive alignment and decisions
Demonstrated ability to independently formulate strategy and translate complex cross-functional challenges into scalable program plans and measurable outcomes
Comfort operating independently in ambiguous environments and turning broad objectives into structured action plans
Proficient with navigating ambiguity while maintaining momentum and measurable progress
Familiarity with HRIS platforms (e.g. Workday UKG Pro and First Advantage)

Bonus

Lean Six Sigma certification or formal continuous improvement training

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color ancestry national origin gender citizenship marital status religion age disability gender identity results of genetic testing veteran status as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy please click here.

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The Company

HQ: Boston MA

17800 Employees

Year Founded: 2011

What We Do

Who We AreChewy is where pet parents find everything they need for life with pets from food to fun to pharmacy. We make pet care easier more informed and more joyful through fast reliable delivery and award-winning 24/7 Customer Care including access to pet health support when it’s needed. Founded in 2011 Chewy combines the convenience of online shopping with a high-touch personalized experience built around the real moments of pet parenthood.Our MissionChewy’s mission is to be the most trusted and convenient destination for pet parents and partners everywhere. What We DoWe support pet parents through the highs lows and everyday moments of the pet parenting journey with:• Pet food treats and daily essentials• Supplies for dogs cats fish birds reptiles equine and small pets• Pharmacy and veterinary services including prescriptions and medications• Pet wellness and health products• Autoship for convenient recurring deliveries• Chewy+ our premium membership offering exclusive savings faster delivery and personalized pet care benefits• 24/7/365 customer support from knowledgeable pet-loving expertsWhat Makes Chewy DifferentChewy is known for industry-leading service deep personalization and our customer-obsessed culture. We combine trust convenience and care and pet parents come to us for: • Exceptional customer care• Human- and pet-centered product and experience design• Fast dependable fulfillment across a nationwide operations network• A mission-driven culture built on empathy trust and passion for petsOur CultureChewy’s culture is built for people who thrive on ownership innovation and impact. We value curiosity creativity and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn grow and unleash their full potential in a collaborative supportive mission-driven environment.How We WorkChewy’s Operating Principles guide how we think innovate collaborate and execute. These principles shape our character decision-making and approach to delivering results while connecting our people and culture in support of our mission.Where We WorkChewy headquarters: Plantation FL and Boston MAAdditional hubs: Bellevue WA and Minneapolis MN

Why Work With Us

Why You Should Work at ChewyChewy is a unique fast-growing e-commerce and tech leader where builders creators and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.