Senior Incident Management Engineer

Fastly · Remote

Company

Fastly

Location

Remote

Type

Full Time

Job Description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.

We're building a more trustworthy Internet. Come join us.

Senior Incident Management Engineer

We are looking for a talented Senior Incident Management Engineer to work alongside our security, engineering, and development teams to improve stability and reduce risk. As part of the Security team at Fastly, Incident Management Engineers drive the resiliency, speed, efficiency, scaling and security of both customer-facing and back-end systems.

Senior Incident Management Engineers lead wide-ranging efforts at Fastly to encourage best practices, and remove anti-patterns, from our company practices. If you can name three blameless ways to say “post-mortem,” this is the role for you.

This role is limited to non-U.S. only.

What You'll Do

  • Serve as incident manager on call, responsible for coordinating Fastly’s response to acute outages and security events
  • Conduct incident reviews focused on finding and solving systemic engineering and sociotechnical problems
  • Investigate outages, and report patterns that contribute to production issues
  • Conduct incident retrospectives and capture learnings
  • Analyze successful launches and fast outage remediations in order to reproduce good practice across the company
  • Identify, develop and train staff in new processes that amplify existing good practice within Fastly
  • Design and/or build tooling to assist with incident management and response

What We're Looking For

  • 3+ years experience running high availability systems and supporting distributed infrastructure
  • Experience working and collaborating with remote or distributed environments
  • Familiarity with a variety of incident response frameworks
  • Thorough knowledge of best practices in system engineering, software development, or computer security
  • Knowledge of data analysis techniques
  • Adaptable to a wide variety of technologies and people

Why Fastly?

  • We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

  • We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. In fact, 50% of our employees work outside of SF! An international remote culture is in our DNA.

  • We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits like up to 20 weeks of paid parental leave, options for free medical/dental/vision plans, and an open vacation program that enables our folks to take the time they need to recharge (some benefits may vary by location).

  • We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day.

  • We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply!


Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment.  

Employment decisions at Fastly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Fastly encourages applicants from all backgrounds.

*Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Fastly. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.

Apply Now

Date Posted

10/13/2022

Views

5

Back to Job Listings Add To Job List Company Profile View Company Reviews
Positive
Subjectivity Score: 0.8

Similar Jobs

Senior Design Manager (Infrastructure) - Canonical

Views in the last 30 days - 0

Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...

View Details

Senior Product Designer - Org & Security - Typeform

Views in the last 30 days - 0

This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...

View Details

Senior Business Analyst - Xpansiv

Views in the last 30 days - 0

Xpansiv promotes its role as an energy market innovator with a global platform for environmental commodities The job posting seeks a Business Analyst ...

View Details

Senior Specialist Senior Accountant Shared Financial Services - Make-A-Wish America

Views in the last 30 days - 0

The text describes Make a Wish Foundations mission to grant childrens wishes and their community efforts It outlines job positions with remotehybrid o...

View Details

Software Engineer Networking Software and Services - xAI

Views in the last 30 days - 0

The text describes xAIs mission to develop AI systems for understanding the universe and advancing human knowledge It outlines a role involving networ...

View Details

Associate Technical Support Engineer - Recharge

Views in the last 30 days - 0

Recharge is a subscription platform for innovative brands offering customer retention solutions They seek Technical Support roles with 247 coverage em...

View Details