Senior IT HelpDesk Engineer

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.

Reporting to our Manager, HelpDesk, the Senior IT HelpDesk Engineer will troubleshoot and address a diverse range of IT end-user issues encompassing mobile, desktop, audio/video, peripherals, and other related technologies. You will engage in cross-departmental collaboration with teams such as Facilities, Sales, Engineering, Information Security, and Enterprise Team to ensure seamless integration of IT solutions and support.

What you'll do

• Manage procurement processes and maintain inventory for all IT hardware and software assets
• Conduct system imaging, configure applications, and enforce security policies to uphold system integrity and data protection standards
• Execute tasks with a keen focus on enhancing the end-user experience, ensuring efficient resolution of issues and optimal functionality of IT systems
• Proactively identify areas for enhancement and develop technology solutions aligned with business objectives to address evolving needs and overcome challenges
• Employ a hands-on approach with a proactive bias for action, actively resolving issues and implementing improvements to enhance IT operations
• Provide daily onsite support at the office, addressing immediate IT concerns and ensuring smooth functioning of IT infrastructure
• Support new employee onboarding

What you have

• Ability to work at least 2-3 days in the office
• A minimum of 5 years of hands-on experience in an IT Support role, demonstrating a solid understanding of IT operations and best practices
• Exhibit a deep understanding of computer fundamentals and proficient troubleshooting skills, encompassing both hardware and software across diverse platforms such as Mac and Windows
• Demonstrate familiarity with cloud technologies including Google Workspace, Slack, Zoom, and Okta
• Showcase strong written and verbal communication abilities, enabling effective interaction with colleagues and end-users
• Demonstrate the ability to accurately and comprehensively document complex technical issues, ensuring consistency and clarity for future reference
• Possess familiarity with network topology and facilitating efficient troubleshooting network-related issues
• Display the capability to work both independently and collaboratively within a team environment, contributing positively to collective goals and initiatives
• Bring experience with Okta and/or other SaaS-based identity management solutions, demonstrating proficiency in managing user access and authentication processes
• Exhibit familiarity with Jamf, Workspace One, or other Mobile Device Management (MDM) solutions, enabling effective management and maintenance of mobile device fleets

Perks

• Equity stake
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music

The salary range for this role is $85,000 - $115,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.

SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!

To review our candidate privacy notice, click here.

#LI-Remote