Senior IT Support Specialist - Krakow - Poland

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners, to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career, and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
Who We Are
We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. 
What You'll Do
Senior IT Support Specialist is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop, MAC and notebook computers, peripherals, and associated peripherals, including AV equipment also drive desktop/laptop compliance. The Senior IT Support Specialist will report to the IT Team Lead/Manager and will work closely with other members of the technology department to support all end users.
Roles and responsibilities for this position include but not limited to

• Set up, maintain, and troubleshoot desktop and notebook computers (On Site & Remote),
• Daily follow ups on pending ticket to closure and ensure SLAs are met,
• Set up and configure printers, scanners, and other peripherials,
• Install and configure software,
• Coordinate vendors as needed,
• Alert the support teams on outages and provide necessary updates on Bridge calls,
• Review and test new applications, printers, softwares etc. and provide feedback,
• Document issue resolution, prioritize and re assign tickets in JSM.

Candidate Profile

• Previous experience in end user computing,
• Good knowledge of ITIL processes. ITIL certification is an added advantage,
• Systems Architecture and integrations experience preferred (specifying hardware, network configuration, etc.),
• Telephony experience,
• Microsoft 365 applications support experience,
• Knowledge of Intune and Entra/Azure AD,
• Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc.),
• Previous work experience in a corporate environment,
• Experience supporting variety of Wi-Fi-enabled devices,
• Experience supporting remote users,
• Basic knowledge of thin client systems, network printers, Citrix, Terminal servers.

Other Knowledge, Skills, Abilities or Certifications:

• Excellent communication skills and experience working in a global setup
• Ability to clearly communicate technical concepts to non-technical people
• Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
• Ability to multi-task in a fast-paced environment

Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Competitive benefits package, including health care, life insurance and Multisport,
• Challenging projects.
• Spacious, modern, and fully equipped office space in the heart of Krakow.
• Flexibility and possibility to work remotely.
• Superior co-working and personal development experience.

More About Our Values Code 

• Honor Honesty, Consistency, Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual 
• Take an Outside-In approach: Put the client first 
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other 

What Are You Waiting For? Apply Today! 
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! 
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.