Senior IT Support Analyst

About Air Space Intelligence

ASI's mission-critical technology powers decision-making across aviation defense energy and other critical infrastructure domains. Backed by top-tier investors including Andreessen Horowitz Spark Capital and Renegade Partners ASI delivers operational decision superiority—compressing days of analysis into seconds of action. ASI is leading the way and pushing the boundaries of what’s possible.

What You Will Do:

As we grow our Boston headquarters into a modern workspace we're hiring a Senior IT Support Analyst to be the hands-on technical backbone of the office. You'll own the end-to-end IT experience for our team—from advanced endpoint troubleshooting to the physical network and conferencing infrastructure that keeps the building running. Operating in a fast-paced startup environment you'll be the senior on-site point of contact: resolving complex issues owning onboarding and offboarding partnering with vendors on our new-office build-out and ensuring every endpoint and conference room meets the compliance bar required of a CUI environment. Your work will directly enable the engineers and operators building tools that improve the safety of our airspace. Responsibilities include:

• Serve as the senior on-site point for complex hardware software OS and connectivity issues across the Boston office.

• Troubleshoot and resolve endpoint issues across macOS and Windows working through our MDM to diagnose configuration and policy problems.

• Own employee onboarding and offboarding—device provisioning account setup access asset recovery and inventory.

• Manage and troubleshoot on-site network infrastructure: network closets racks cable patching and a multi-AP wireless environment in partnership with our networking vendor.

• Stand up configure and maintain VTC/conference-room equipment across ~21 conference rooms and phone booths (Zoom Rooms / Teams Rooms) ensuring meeting-ready reliability.

• Support corporate VPN connectivity and mobile devices (iOS and Android).

• Partner with vendors on the Boston office build-out ensuring all equipment is CUI/TAA compliant.

• Enforce and support endpoint compliance controls (disk encryption EDR MDM-enforced baselines) consistent with our CUI environment.

• Document procedures and build self-service resources to reduce friction and improve the team's IT experience.

What We Value:

• 5+ years of hands-on IT support experience with a track record of acting as a senior escalation point as well as a first responder.

• Advanced macOS troubleshooting plus strong Windows troubleshooting; comfortable supporting a mixed-OS fleet.

• Experience troubleshooting endpoints through an MDM (Intune Jamf or Kandji all acceptable)—you don't need to administer the MDM but you should be able to diagnose and resolve issues through it.

• Corporate VPN support experience (experience with Jamf Security Cloud or Zscaler a plus)

• Basic network topology understanding with real hands-on experience: network closets IT/network racks and cable patching.

• Experience operating in a multi-AP wireless environment.

• VTC (video teleconferencing) equipment management and troubleshooting—Zoom Rooms and/or Teams Rooms.

• Mobile device support across iOS and Android.

• Compliance awareness in a CUI/TAA environment; willingness to work within NIST 800-171 / CMMC-style controls.

• A bias for action in an ambiguous fast-scaling environment—previous startup experience strongly preferred.

• Strong communication and a service-oriented mindset; ability to mentor and level up junior support staff.

• Nice to have: scripting for automation (bash/PowerShell/Python) certifications such as CompTIA A+/Network+/Security+ Apple ACMT or Jamf experience with iPaaS tools such as Power Automate Zapier N8N experience administering Business SaaS applications such as Slack Zoom Linear Notion etc

What We Do

ASI is a dual-use software company that deploys predictive AI to the world's most complex operating environments. Backed by leading investors–including Andreessen Horowitz Renegade Partners and Spark Capital–we actively manage over 40% of all US air traffic across both public and private sector air operations. Partnering with major airlines like United and Alaska we optimize thousands of flights daily delivering millions in fuel savings and reducing flight times for customers. Today we're expanding our industry-proven capabilities into new domains including global logistics maritime and energy. Come join our founding engineering team in Boston as we build the future of complex operations.

Why Work With Us

You will do everything from ideate and develop new products from the ground up (0 to 1) to refine and optimize existing solutions (1 to n). In a small-team fast-paced environment you'll set standards for excellence while collaborating across the business. Your work will drive real impact.

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