Senior Jira Administrator

• Be the Subject Matter Expert (SME) for Jira Data Center and cloud instances, and other Atlassian products including: Confluence, Access, Trello, and various plugins
• Be a change agent to drive transformation of how we manage work
• Drive innovation on how work is performed using Jira
• Create custom Jira projects, complex workflows and permission schemas
• Act as an advisor on Jira version upgrades
• Create training material and standard operating procedure documentation
• Provide formal and informal training to Jira users, and less experienced Jira Admins
• Provide guidance and direction to less experience Jira Admins
• Identify, test and recommend new plugins to meet project requirements
• Define access permission schemas for internal and external Dropbox users
• Be a key contact for Atlassian support
• Align Jira with PMO processes and standards (Waterfall, Agile and Kanban)
• Install, configure and administer Atlassian tool set, including Jira Data Center and Cloud
• Troubleshoot application issues and add-on integration issues in Jira and Confluence working with Atlassian support
• Gather requirements for business processes, and determine ways to optimize/improve Jira setup and workflows, as well as identify where functionality can/cannot meet user requests
• Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports
• Using Jira REST APIs, develop one-off solutions for integrations with other tools, automate manual processes, data migration routines and extract data for reporting and analytics purposes
• Provide User Management and support for users, manage system access across groups to ensure compliance, and maintain best practices. Create and manage security schemes, custom fields and configurations
• Install, manage and administer Jira add-ons, plugins, and extensions
• Develop process workflow for Jira Agile, field configurations, screen schemes, permission schemes and notification schemes in Jira
• Management of other reporting and collaboration in the environment
• Providing assistance in the management and support of integrations between tools in development landscape, including : Jira, Confluence, Access, Servicenow, Okta, etc.

• 5+ years experience as a Jira / Atlassian Administrator 
• Experience administering Jira / Confluence environments with a mixture of on-premises and cloud & migration on-premises to cloud and vice versa
• Solid understanding of Agile principles and project management methodologies
• Experience with Jira version upgrades
• Ability to write custom JQL (Jira Query Language)

At Dropbox, we strive to be a great place for all Dropboxers to grow and be recognized for that growth. This job posting reflects broad requirements, and represents two potential levels of role. Through our assessment process, we will identify your level that ties to compensation based on your experience and technical expertise along with the scope of the role.

For candidates hired in Colorado, the expected salary/On-Target Earnings (OTE) range for the role is $99,300 - $116,800 - $134,300 if you are assessed at the IC3 level. If you are instead assessed at the IC4 level, the expected salary/On-Target Earnings (OTE) range for the role is $120,400 - $141,600 - $162,800.

This salary/OTE range represents the low, middle, and high end of the salary or OTE (Sales roles) range for this position, and is subject to change. To determine a Dropboxer’s starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. This position may be considered a promotional opportunity.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage
• (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
• Flexible Time Off/Paid Time Off, paid holidays, 11 Company-wide PTO days, Volunteer time off and more
• Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support
• Mental Health and Wellness benefits
• Free Dropbox space for your friends and family

Additional benefits details are available upon request.

Dropbox is in the process of updating our technology to provide pay ranges in New York City based on the recent amendments to the New York City Human Rights Law (NYCHRL). If you are based in NYC and have any questions about the pay range for this role, please contact paytransparency@ and provide your name and the job title to which you are interested in applying.