Job Description
The Crown Is Yours
As a Senior Knowledge Management Analyst you'll lead how we transform People knowledge into a scalable AI-powered experience that works as hard as our teams do. You'll operate at the intersection of knowledge management analytics and automation-structuring content so it's not just accessible but actionable and intelligent. In this role you'll shape how employees find answers navigate processes and engage with People services while helping evolve our systems into a connected future-ready ecosystem. Your work will directly reduce friction improve service delivery and unlock smarter faster decision-making across the organization.
What you'll do as a Senior Knowledge Management Analyst
- Own the governance and lifecycle of People knowledge ensuring content is accurate structured and continuously optimized.
- Design and maintain taxonomy tagging and metadata frameworks to enable intelligent search routing and AI retrieval.
- Structure knowledge content for AI ingestion using clear intent decision logic and consistent formatting.
- Analyze content and search performance to identify gaps redundancies and opportunities to improve the employee experience.
- Monitor AI assistant performance and recommend prompt and knowledge improvements to increase accuracy and adoption.
- Partner with cross-functional teams to enhance search relevance automation workflows and knowledge surfacing.
- Document workflows and decision trees identifying opportunities to streamline digitize and automate People processes.
What you'll bring
- At least 4 years of experience in Knowledge Management Human Resources Operations Service Design or Business Process Optimization.
- Experience with knowledge platforms and case management systems such as ServiceNow Human Resources Service Delivery or similar tools.
- Strong understanding of taxonomy metadata tagging strategies and search optimization principles.
- Experience working with AI-powered tools such as chatbots search platforms or knowledge retrieval systems.
- Proven ability to translate analytics and user behavior into actionable improvements and measurable outcomes.
- Strong written communication skills with a focus on clarity structure and usability for both humans and systems.
- A systems-thinking mindset with the ability to connect content workflows and technology while influencing stakeholders and driving change.
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Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 75400.00 USD - 94300.00 USD plus bonus equity and benefits as applicable. Our ranges are determined by role level and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Top Skills
What the Team is Saying
What We Do
It's simple at DraftKings we believe life is more fun when you're in on the action. For that reason we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best most trusted and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets developing cutting-edge products and shaping the future of responsible gaming.
Why Work With Us
Here “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth help us win as a team and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
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Date Posted
04/18/2026
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