WHOOP

Senior Lead Design Operations (Physical Product)

Reposted 21 Hours Ago

Easy Apply

Boston MA USA

Hybrid

130K-170K Annually

Senior level

Fitness • Hardware • Healthtech • Sports • Wearables

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The Role

Lead operations across the Chief Creative Office optimizing workflows and collaboration in design marketing and product initiatives while managing budgets and people operations.

Summary Generated by Built In

At WHOOP we're on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our platform is designed to help people recover smarter train effectively and optimize their day-to-day performance.

WHOOP is seeking a Senior Lead Design Operations (Physical Product) to drive operational excellence across the Chief Creative Office (CCO). This leader will play a pivotal role in scaling a high-performing creative ecosystem ensuring strategic alignment and efficient execution across multidisciplinary teams including Industrial Design Brand Collaborations Retail Design and Apparel + Accessories. This role bridges creative vision with operational rigor enabling our teams to deliver exceptional brand and product experiences.

RESPONSIBILITIES:

Align design operations and execution across the CCO organization ensuring integrated workflows and collaboration across teams including Industrial Design Brand Collaborations Retail and Apparel + Accessories.
Build and optimize creative workflows and intake processes to drive alignment and efficiency between internal and external collaborators.
Develop systems tools and documentation to support end-to-end creative operations from planning through delivery.
Partner closely with Product Engineering and Marketing teams to prioritize initiatives and establish operational frameworks that support both business and creative outcomes.
Own operational planning functions including budget tracking financial forecasting vendor contracts procurement and cross-functional reporting.
Support people operations within the CCO including recruiting onboarding team culture initiatives and organizational planning.
Collaborate with IT and internal systems teams to support tooling software investments and infrastructure that supports creative operations.

QUALIFICATIONS:

7–10+ years of experience in design operations program management or strategic operations within a creative physical product or design-led organization.
Proven success in building scalable operational systems across cross-functional multidisciplinary environments.
Strong understanding of creative workflows in areas such as industrial design brand development environmental/retail design and apparel/accessory design.
Exceptional communication organization and problem-solving abilities.
Demonstrated ability to create clarity and structure within ambiguity guiding teams through complex initiatives.
Experience managing budgets vendor relationships and operational tools that support creative work.
Proficiency with tools such as Asana Airtable Figma and Notion is a plus.
Background working with consumer hardware performance or lifestyle brands is preferred.
Strong commitment to embracing and leveraging AI tools in day-to-day tasks ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

Interested in the role but don’t meet every qualification? We encourage you to apply! At WHOOP we value potential character and curiosity as much as experience.

WHOOP is an Equal Opportunity Employer and participates in E-Verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At WHOOP we view total compensation as the combination of base salary equity and benefits with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

The U.S. base salary range for this full-time position is $130000 - $170000. Salary ranges are determined by role level and location. Within each range individual pay is based on factors such as job-related skills experience performance and relevant education or training.

In addition to the base salary the successful candidate will also receive benefits and a generous equity package.

These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range total compensation will depend on the candidate’s specific qualifications expertise and alignment with the role’s requirements.

Top Skills

Ai Tools

Airtable

Asana

Figma

Notion

What the Team is Saying

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The Company

HQ: Boston MA

500 Employees

Year Founded: 2012

What We Do

At WHOOP we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. Our wearable device and performance optimization platform has been adopted by many of the world's greatest athletes and consumers alike.

Why Work With Us

At WHOOP we’re focused on building an inclusive and equitable team with a strong sense of belonging for everyone—increasing representation in every way as our team grows. We believe that our differences are our source of strength—so much so it’s one of our core values. 