Senior Lead, Marketing Services Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Lead, Marketing Services Operations in United States.

In this strategic operations leadership role, you will oversee the systems, workflows, and operational infrastructure powering a rapidly scaling marketing services organization. You will lead multiple operational functions focused on automation, quality assurance, deployment, technical support, and service delivery while driving efficiency at scale through AI-powered solutions and process optimization. This role offers the opportunity to shape operational strategy across a fast-growing environment supporting hundreds of client businesses nationwide. Working closely with revenue operations, product, onboarding, and customer-facing teams, you will play a key role in scaling services without proportional headcount growth. Ideal for a highly analytical and execution-focused leader, the position combines operational ownership, team leadership, and cross-functional influence. The environment is collaborative, innovation-driven, and deeply focused on leveraging automation and AI to improve performance, quality, and customer experience.

• Lead and manage multiple operational functions, including Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services.
• Develop and execute scalable operational strategies that support rapid organizational growth while improving efficiency and maintaining service quality.
• Design and implement AI-assisted workflows to automate quality assurance, technical support triage, operational processes, and service delivery functions.
• Build and optimize operational systems using automation tools, workflow platforms, and integrated technology solutions to reduce manual effort and improve scalability.
• Establish performance metrics, KPIs, dashboards, and accountability frameworks across operational teams to drive measurable improvements.
• Analyze operational bottlenecks, error rates, ticket volumes, and escalation patterns to identify structural opportunities for optimization and long-term scalability.
• Partner cross-functionally with Revenue Operations, Product, Business Operations, onboarding teams, and customer-facing departments to ensure alignment and operational effectiveness.
• Lead organizational planning initiatives that prepare operations for significant customer growth without linear increases in staffing requirements.
• Support and mentor managers and operational leaders by fostering team development, coaching, and performance growth.
• Ensure consistent service quality and customer experience standards across all operational touchpoints and service functions.

Requirements:

• 7–10 years of experience in marketing operations, revenue operations, service operations, or a related operational leadership role.
• Minimum 4 years of experience managing multiple operational or service delivery functions simultaneously within high-growth environments.
• Proven success scaling operational systems and customer-facing services from hundreds to thousands of customers without proportional team expansion.
• Strong hands-on expertise with operational and workflow platforms such as ClickUp, HubSpot, Zapier, N8N, GoHighLevel, or similar tools.
• Demonstrated experience designing, implementing, and managing AI-assisted workflows and automation strategies in operational environments.
• Strong analytical and problem-solving skills with the ability to identify process inefficiencies and implement scalable operational improvements.
• Experience building operational KPIs, dashboards, quality assurance programs, and performance management systems.
• Excellent cross-functional collaboration and stakeholder management skills across operations, product, revenue, and business teams.
• Strong leadership and people development capabilities with experience mentoring managers and building high-performing teams.
• Comfortable operating in fast-paced, rapidly evolving environments with a high degree of ownership and decision-making autonomy.

Benefits:

• Fully remote work environment with flexibility and autonomy.
• Opportunity to lead high-impact operational initiatives within a rapidly scaling organization.
• Exposure to advanced AI and automation technologies integrated into core business operations.
• Strong cross-functional visibility and collaboration with senior operational and product leadership teams.
• Career growth opportunities with significant organizational influence and leadership scope.
• Inclusive, collaborative, and innovation-focused company culture.
• Opportunity to build scalable systems and operational strategies with long-term organizational impact.
• Supportive environment focused on learning, ownership, and continuous improvement.
• Flexible and people-centered workplace values that prioritize growth, inclusion, and professional development.