Senior Mainframe Observability & Diagnostics Engineer

Provide deep customer-facing technical expertise for Dynatrace Mainframe environments bridging classic z/OS platforms with modern distributed and cloud-native observability. This role operates at the intersection of Support Consulting and Enablement and is intended to reduce dependency on R&D accelerate customer outcomes and de-risk high-value enterprise deployments.

This position is not a traditional systems programmer role but a modern z/OS systems support / diagnostics specialist focused on troubleshooting customer impact and cross-platform observability.

Primary Responsibilities

• Act as escalation owner for complex high-impact mainframe-related customer issues involving Dynatrace for z/OS
• Lead advanced troubleshooting across CICS IMS DB2 MQ z/OS infrastructure and related middleware
• Perform deep diagnostics using dumps traces logs and runtime artifacts to isolate root cause
• Provide consultative guidance on mainframe architecture deployment patterns and performance optimization
• Partner with Product Management and R&D on edge cases diagnostics and design feedback
• Support customer-facing workshops proofs of concept and enablement sessions requiring mainframe depth
• Mentor and upskill non-mainframe Support Engineers through documentation walkthroughs and structured knowledge transfer

Required Technical Qualifications

• Hands-on experience supporting IBM z/OS in production environments
• Strong working knowledge of CICS or IMS (configuration transactions regions)
• Proficiency with JCL ISPF SDSF and core z/OS operational tooling
• Working knowledge of DB2 for z/OS MQ and one or more of (CTG SOAP z/OS Connect)
• Familiarity with RACF/ACF2 security concepts
• Demonstrated ability to capture interpret and analyze dumps traces and diagnostic artifacts
• Strong diagnostic and problem‑solving skills with the ability to work through ambiguous multi-system issues

Preferred / Differentiating Skills

• Background in customer-facing enterprise support consulting or escalation roles
• Exposure to distributed systems (Java .NET HTTP cloud platforms) sufficient to communicate and troubleshoot across platform boundaries
• Strong written and verbal communication skills with the ability to explain complex mainframe concepts to non-mainframe audiences
• Experience acting as a technical bridge between legacy platforms and modern application architectures

• A one-product software company creating real value for the largest enterprises and millions of end customers globally striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also in other areas like marketing design or research.
• A team that thinks outside the box welcomes unconventional ideas and pushes boundaries.
• An environment that fosters innovation enables creative collaboration and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential promoting your strengths and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities expertise and backgrounds of our global team.

The targeted base pay range for this role is $120K to $160K. When determining your salary we consider your skills experience education work location and internal equity.

All your information will be kept confidential according to EEO guidelines.

We offer competitive compensation company-sponsored premium benefits medical dental vacation/holidays company matching 401(k) Plan etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law. If your disability makes it difficult for you to use this site please contact [email protected]. Dynatrace participates in E-Verify participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position please upload your resume/CV.

What We Do

Dynatrace lets customers understand their business like never before so they can see beyond the complexity find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.

Why Work With Us

In a world that runs on software our Al-driven insights cut through the noise allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture fueled by curiosity openness and authenticity drives our pursuit of innovation and excellence in crafting the Dynatrace platform.

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