Senior Manager, Client Success

StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native display video connected TV audio in-game and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform it’s a hub of innovation imagination and creativity.

The Senior Manager of Client Success will lead a team of Client Success Managers in providing industry-leading support and acting as trusted advisors to our clients that use our platform in a self-serve capacity. Your team will work with hundreds of clients through all aspects of the customer lifecycle delivering high-impact service to help them achieve their business objectives and grow their spend on the StackAdapt platform. Reporting to the Vice President of Client Services you will drive efficiencies improve business performance foster long-lasting client relationships design the next generation of service at StackAdapt.

The ideal candidate for this role is highly data-driven customer-focused and passionate about driving great results for clients efficiently. They will create industry-leading support practices drive revenue growth and deliver industry-leading customer experiences at scale. Success in this role will require adaptability creative problem-solving and a growth mindset.

StackAdapt is a Remote First company. We are open to candidates located anywhere in the United States or Canada for this position.

What you'll be doing:

• Lead develop and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets.

• Partner closely with Inside Sales to develop a world-class onboarding program.

• Act as a trusted advisor to clients providing guidance and strategic advice to help them achieve their business objectives.

• Drive efficiencies through automation to enable excellent service at scale.

• Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders.

• Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement.

• Be accountable for the customer support platform and ticketing systems analyzing customer feedback to maintain high customer satisfaction scores

• Serve as a client advocate within the company championing their needs and priorities.

What you’ll bring to the table:

• 5 years of leadership experience in a client-facing or account management role

• A natural leader and motivator of people with a collaborative remote team approach

• Excellent written and verbal communication skills

• Proven success in managing client relationships and growing revenue

• Ability to build strong relationships with internal and external stakeholders

• Highly organized with strong attention to detail

• Energized by problem-solving under pressure

• Proven track record leading working across organizational boundaries to get things done

• Media experience including programmatic knowledge is highly preferred

StackAdapters enjoy:

• Highly competitive salary + commission structure

• RRSP/401K matching

• 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off

• Access to a comprehensive mental health care platform

• Health benefits from day one of employment

• Work from home reimbursements

• Optional global WeWork membership for those who want a change from their home office

• Robust training and onboarding program

• Coverage and support of personal development initiatives (conferences courses etc)

• Access to StackAdapt programmatic courses and certifications to support continuous learning

• An awesome parental leave policy

• A friendly welcoming and supportive culture

• Our social and team events!

StackAdapt is a diverse and inclusive team of collaborative hardworking individuals trying to make a dent in the universe. No matter who you are where you are from who you love follow in faith disability (or superpower) status ethnicity or the gender you identify with (if you’re comfortable let us know your pronouns) you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process please let our Talent team know.

About StackAdapt

We've been recognized for our diverse and supportive workplace high performing campaigns award-winning customer service and innovation. We've been awarded:

Ad Age Best Places to Work 2024

G2 Top Software and Top Marketing and Advertising Product for 2024

Campaign’s Best Places to Work 2023 for the UK

2024 Best Workplaces for Women and in Canada by Great Place to Work®

#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising

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