Senior Manager Clinical Quality

The Senior Manager Clinical Quality leads Grow's Clinical Quality branch owning team performance and clinical quality outcomes across a network of 26000+ independently licensed providers. You will manage Clinical Quality Specialists set the clinical standard for what good looks like across the branch's workstreams and operate as a highly independent leader who drives results without requiring close direction. This role is the day-to-day owner of Grow's provider quality program from data interpretation and network management to MIC standards VBC performance monitoring and payor audit readiness. You will work cross-functionally with Product Operations and Payor teams to translate clinical quality priorities into organizational action.

What You’ll Be Doing:

• Lead and develop a team setting clear expectations managing performance directly and building a team that surfaces problems and drives solutions independently
• Own provider quality program and define what quality means at Grow setting and maintaining the clinical standard across the provider network and driving measurable improvement in provider quality across the network
• Oversee MIC program integrity and VBC performance monitoring by ensuring Grow is on track against payor contract targets identifying clinical risks early and partnering with Operations and Product to close gaps
• Manage payor audit readiness and clinical risk monitoring across priority payor relationships ensuring the branch is proactively identifying and resolving risk rather than reacting to it
• Represent the Clinical Quality branch cross-functionally by communicating program performance clinical priorities and trade-offs to leadership and partners clearly
• Identify issues across all branch workstreams drive toward resolution independently and surface blockers with a clear recommended path forward

You’ll Be a Good Fit If: 

• You hold an active unrestricted behavioral health clinical license (LCSW LMFT LPC PsyD PhD or equivalent)
• You have 5–7 years of clinical quality experience with demonstrated ownership of a quality program end-to-end 
• You have direct experience managing a clinical quality team and are comfortable addressing performance directly and constructively
• You have working knowledge of measurement-informed care outcome measures (PHQ-9 GAD-7) and value-based care performance monitoring in a behavioral health context
• You can look at a set of KRs and quality metrics identify the work required to move them and execute
• Experience with payor audits documentation compliance or network quality management in a telehealth or 1099 provider model is a strong plus

Employment Type: Full Time Exempt 
Base Compensation: The base compensation range for this position is:

Fully Remote Commitment: $130000 - 159000 USD Annually

Hybrid Commitment: $155000 - $190000 USD Annually 

This role can be hybrid (onsite from our NYC San Francisco or Seattle hub location three days per week: Tuesday Wednesday Thursday) or fully remote. Both arrangements include travel 2–3 times per year (e.g. company and department offsites).

The base compensation for this role will vary depending on several factors including relevant experience qualifications and the candidate’s working location.

What We Do

We see technology not as a layer on top of care but as the connective tissue that helps it grow. Grow Therapy is an online therapy platform that helps you find a therapist who gets you—and takes your insurance. Grow was founded to create end-to-end systems that make therapy easier on both sides: helping therapists launch and grow thriving private practices by removing the friction of credentialing billing and insurance so they can focus on care and helping clients actually find and afford it. Our founders come from Harvard Medical School Stripe and Blackstone and bring Grow’s mission to life from the inside out pairing bold vision with a culture of balance belonging and whole-person wellness. We believe change starts by empowering therapists. Grow’s smart platform helps independent providers build sustainable practices by handling credentialing billing and referrals so they can focus on what matters. With business tools a supportive clinical community and opportunities like CE events and speaking engagements Grow helps therapists practice with more autonomy and less administrative strain reducing no-shows increasing demand and creating more space for care. We then help people find those licensed therapists who reflect their lived experience whether that means shared racial or cultural background language identity or life stage. Our platform makes it easy to search by specialty availability and insurance so clients can book care that fits their life and budget. Today Grow supports thousands of therapists and prescribers across all 50 states and has delivered care to over 1 million clients. We’re in-network with 100+ major insurers including Aetna Cigna Medicare Medicaid and UnitedHealthcare and have raised more than $178M from leading investors like Sequoia Capital Goldman Sachs Alternatives TCV Transformation Capital SignalFire and Plus Capital. We believe in benefits that support the whole you. That means two hours each week to care for your mental health free access to therapy through Grow $500 learning and $300 wellness stipends a $1000 remote office setup free in-office meals and flexible PTO with a paid December recharge week. We’re building the future of mental healthcare and that starts with how we care for our own team. If you’re excited by bold challenges and meaningful impact Grow with us.

Why Work With Us

At Grow Therapy we believe well-being isn’t just a perk—it’s part of how we work. From clinicians to engineers every voice helps shape the care we build. Our mission-driven team is rethinking mental health care supported by flexible PTO paid winter recharge mental health breaks no-cost therapy through our platform and wellness perks.

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