Senior Manager - Compliance Governance & Operations

Role Purpose:

To ensure that Vonage’s commercial commitment and New Product Development processes have timely and relevant Legal & Compliance input and that processes and tools are in place to allow Vonage to operate commercially within its compliance risk appetite.

Deliverables:

• Global telecoms experience with extensive knowledge of tax regulatory compliance cosec and commercial considerations for deployment of communication services

• Deep understanding of global communications products and services to deliver compliant contracting models in a wide range of countries.

• Experience in establishing operating models for telecoms businesses in new countries.

• Demonstrated structured thinking to develop relevant processes and systems to support compliance requirements within the business

• Engaging and influential communication style.

What you will do:

• Create and manage the operation of compliance governance processes and systems for NPD customer contracts in-life changes and legacy issues

• Get alignment on what it means for Vonage to operate within its compliance risk envelope and:

  • Collaborate with Product Sales and internal operations functions to coordinate governance processes to ensure efficient and effective outcomes

  • Work with internal stakeholders to support them in translating regulatory oversight contract requirements and emerging risk into actionable requirements for  product development.

• Support Vonage’s commercial objectives by delivering an effective contracting operating model capability and associated governance

  • Acquire relevant licenses and manage license requirements

  • Manage the cross functional team that deliver Regulatory Reporting and License Fee payments ensuring calculations are accurate and filed and paid in a timely fashion

• Set quality standards build mechanisms and processes for team efficiency; create metrics by which the team tracks delivery and maintenance of compliance standards

What is Required:

• Ten years of global telecoms experience at the product network regulatory or wholesale level

• Experience of compliance process management

• Demonstrated capability in designing and operating governance processes

• Strong project delivery experience including system tools

• Familiarity with corporate secretariat and global compliance management

• People Management

Team:

• Lead the virtual team who will create the e2e compliance ecosystem as set out above

• Manage the direct team who will build and operate the processes above