Senior Manager, Content Design

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Senior Manager, Content Design

Are you looking to be part of a world-class enterprise design team dedicated to crafting incredible user experiences? Would you like to drive impactful work that helps millions of people see and enjoy more of the world? Are you passionate about solving hard problems and creating order out of uncertainty?

At Expedia Group, our mission is to power global travel for everyone, everywhere. Expedia Group's Experience Design organization (XD) is our global, cross-disciplinary team that unites user experience design, content design, and research to enable innovative, relevant, and cohesive experiences that serve the needs of all our travelers, partners, and agents.

For this role, we're looking for a motivated and inspirational Senior Manager, Content Design to help us manage a team of practitioners and scale our content design culture. This Senior Manager will be focused on our Partner business helping to empower content designers to envision and craft useful, usable, and delightful experiences for Expedia Group partners. We work on a global scale, across brands, devices and platforms, in a diverse and collaborative environment.

What you'll do:

• As Senior Manager, Content Design, you'll provide mentorship and craft leadership to a team of Content Designers whose work spans one or more interrelated program areas
• Craft and supervise the creation of clear, compelling, customer-centered artifacts and frameworks
• Maintain our high standards for content design in ways that inspire and uplift others within the team
• Build strategic relationships across Product, Engineering, Brand, Localization and other key Partner teams
• Mentor content designers on product strategy and how to be an effective designer
• Coach your team to use feedback effectively and to contribute to an environment of healthy, positive critique in which we're all working to uplift one another
• Help your team apply and adapt sound practices in human-centered design to solve customer problems in large and sophisticated product areas
• Collaborate with other content design leaders on learning and development opportunities for the practitioners on our team
• Lead by example, ensuring an inclusive, innovative, candid, and trusting team environment
• Support recruiting, resourcing, and work prioritization within the practice

Who you are:

We realize that content strategy and content design are constantly evolving, and we know that no two people enter this field through the same path. We're not expecting you to be a specialist in everything listed here, but we do ask that you demonstrate

expertise commensurate with the job level in whichever methods you apply. We're also looking for people who will contribute frameworks to our growing team and our design system, so we're excited to see how you scale your thinking!

• 3+ years of experience as a manager in content design and/or UX content strategy on a UX or product design team, or equivalent experience leading others toward outcomes as a senior individual contributor
• Advanced skills both as a practitioner and as a mentor in techniques such as Content Mapping and Modeling, Conversational Design, Information Architecture, UX Writing, and Storytelling
• A growth mindset, an optimistic outlook, and the ability to lead through change
• Demonstrated experience motivating and up-leveling content teams while minimizing attrition and encouraging trust
• Ability to collaborate with other leaders across practice areas - particularly those with approaches and perspectives different from your own - to generate effective solutions
• A thoughtful, empathetic, and inclusive approach to content design
• Advanced skills in facilitation, workshop design, presentation, and storytelling
• A passion for travel and for our mission
• A portfolio of work that demonstrates your expertise

The total cash range for this position in Seattle is $161,500.00 to $226,000.00. Employees in this role have the potential to increase their pay up to $258,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

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Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.