Senior Manager, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, Customer Success in United States.

This is a high-impact leadership opportunity for a seasoned Customer Success professional ready to drive performance, retention, and growth across a regional portfolio. In this role, you will lead and develop a team of Customer Success Managers while owning strategic customer relationships and renewal outcomes. You will play a key role in shaping operational excellence, aligning regional execution with global strategy, and delivering measurable value to customers. Working cross-functionally with senior stakeholders, you will influence business outcomes and enhance customer experience at scale. The environment is collaborative, data-driven, and focused on continuous improvement. This position is ideal for a leader who thrives in dynamic settings and is passionate about building high-performing teams and long-term customer success.

• Lead, coach, and develop a team of Customer Success Managers through structured performance management, mentoring, and ongoing feedback
• Own regional customer success performance, including retention, renewals, and customer satisfaction outcomes
• Act as the primary escalation point for complex customer challenges, ensuring timely and effective resolution
• Build and maintain strong executive-level relationships with key customers, supporting strategic engagements and value reviews
• Drive renewal strategy execution across the team, setting clear processes, controls, and accountability standards
• Oversee forecasting activities, providing accurate insights, risk assessments, and performance updates to senior leadership
• Analyze customer data, feedback, and performance metrics to identify trends, risks, and opportunities for improvement
• Ensure consistent adoption of tools, processes, and best practices, particularly within CRM systems like Salesforce
• Collaborate with cross-functional teams including Sales, Product, Support, and Professional Services to address challenges and drive initiatives
• Translate company objectives into clear regional goals, fostering accountability and alignment within the team

Requirements:

• Proven experience leading and developing high-performing customer-facing teams
• Minimum of 5 years in customer success, account management, or a similar client-facing role
• Strong track record of achieving team targets and driving measurable business outcomes
• Experience managing executive-level relationships and navigating complex customer environments
• Ability to handle escalations effectively and drive resolution in high-pressure situations
• Strong analytical mindset with experience using data to track performance and identify risks
• Excellent communication, collaboration, and stakeholder management skills
• Coaching-oriented leadership style with a passion for team development and engagement
• Ability to influence cross-functional leaders and align teams toward common goals
• High level of accountability, adaptability, and problem-solving capability

Benefits:

• Competitive salary and performance-based incentives
• Remote-friendly and flexible work environment
• Comprehensive health benefits package
• Generous paid time off and holidays
• Equity or stock option opportunities
• Career growth and internal mobility opportunities
• Inclusive, collaborative, and diverse workplace culture
• Access to modern tools and resources to support success