Senior Manager, GTM Operational Excellence

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, GTM Operational Excellence based in South Africa.

This is a strategic leadership role at the intersection of operations, systems, and AI-driven transformation, responsible for redefining how a global Go-To-Market organization operates at scale. You will move beyond traditional process optimization to design and implement systemic improvements that eliminate friction at its root and enable scalable, data-driven execution across the business. Working closely with senior executives across RevOps, Systems, Product, Data, and Enablement, you will shape the operational backbone of a fast-growing, globally distributed organization. The role emphasizes building AI-enabled workflows where automation handles transactional execution, while your team focuses on strategic problem-solving and enterprise-level transformation. You will lead high-impact initiatives that directly influence revenue efficiency, operational quality, and organizational scalability. This is a highly visible role suited for a leader who thrives in ambiguity, drives cross-functional alignment, and builds durable operational systems that scale globally.

• Define and lead the multi-quarter strategy for Go-To-Market Operational Excellence, aligning operational initiatives with company-wide growth and revenue objectives.
• Lead, mentor, and scale a high-performing operations team focused on identifying systemic inefficiencies and driving long-term structural improvements.
• Partner closely with executive stakeholders across GTM, RevOps, Systems, Data, Product, and Finance to align operational priorities and execution.
• Design and oversee AI-enabled operational systems, including automation workflows, AI-driven support layers, and knowledge management structures.
• Conduct deep root-cause analyses of complex operational challenges and drive permanent, scalable solutions in collaboration with engineering and systems teams.
• Own enterprise change management frameworks, ensuring successful adoption of new GTM processes and tools across global teams.
• Define and monitor key operational KPIs such as cost-to-serve, ticket deflection rates, MTTR, adoption velocity, and process efficiency metrics.
• Lead post-incident reviews and translate operational failures into systemic improvements and preventive infrastructure enhancements.

Requirements

• Extensive experience in BizOps, RevOps, Strategy & Operations, or equivalent roles within fast-scaling SaaS or tech organizations.
• Proven leadership experience managing and scaling high-performing operations or RevOps teams (2–3+ years minimum).
• Strong track record of building and evolving GTM systems, processes, and operational frameworks in growth and enterprise environments.
• Deep working knowledge of complex GTM tech stacks, including Salesforce, CPQ tools, routing systems, and compensation platforms.
• Strong understanding of AI, automation, and data-driven workflows, with hands-on experience applying AI tools to operational challenges.
• Executive-level communication skills, with the ability to translate complex operational issues into clear strategic narratives.
• Ability to operate effectively in ambiguous, fast-moving environments with full ownership and accountability for global outcomes.
• Experience working in globally distributed, asynchronous organizations is highly valued.

Benefits

• Fully remote, global work environment with flexibility to work from anywhere.
• Competitive USD-based compensation aligned with experience and market benchmarks.
• Stock options enabling participation in long-term organizational success.
• Flexible paid time off and asynchronous working culture supporting work-life integration.
• 16 weeks of paid parental leave.
• Home office budget and IT equipment support.
• Learning and development budget for continuous professional growth.
• Mental health and well-being support services.
• Budget for co-working spaces or local in-person team activities.
• Opportunity to shape AI-driven operational transformation at global scale.