The Senior Manager leads customer communications and marketing strategies for US Hospital and Biosimilar products focusing on engagement and operational excellence.

Use Your Power for Purpose
The US Commercial organization which is in the Global Hospital & Biosimilars organization is comprised of over 200 products spanning more than 10 therapeutic areas with annual revenue of over $2.5B.
The Senior Manager Institutional Customer Communications & Marketing is responsible for leading the development and execution of customer communications and marketing materials to maximize revenue support customer reputation drive new initiatives for US Hospital and Biosimilar products and advance internal communications and culture for U.S. Commercial within Global Hospital & Biosimilars organization.
The Senior Manager will execute a variety of communications for the business including supply/availability updates product opportunities and market actions via channels including customer letters field force talking points Q&As customer emails internal communications and more. The colleague will write develop and manage customer communications working with and seeking input from cross-functional team members including Institutional Customer Marketing and Communications Sterile Injectables Portfolio Pfizer Global Supply Corporate Affairs Customer-Facing Colleagues Trade Customer Service Legal Regulatory and other teams as needed. In addition the individual in this role will also assists the Director Institutional Customer Communications with responses to media and stakeholder inquiries and issues management needs in partnership with Corporate Affairs as well as assist with leadership and internal communications content including newsletters/internal emails town halls and internal meetings and more on an ad hoc basis.
The Senior Manager Institutional Customer Communications & Marketing reports directly to the Customer Marketing and Communications Lead.
What You Will Achieve
Communications

• Lead development of communications plans and written customer communications on supply/availability product opportunities market actions contract opportunities and more for sterile injectable surgical and biosimilars portfolios.
• Draft customer letters/emails field force talking points Q&As and stakeholder messaging based on input from cross-functional teams including Portfolio Sales Account Management Pfizer Global Supply Customer Service Customer Marketing and Communications Medical/Regulatory/Legal Corporate Affairs and more.
• Develop messaging to support responses to media and stakeholder inquiries and other issues management needs partnering with Corporate Affairs colleagues.
• Draft US Hospital and Sales Force internal communications content including newsletters internal emails and presentations to support business communication needs.
• Track and measure communications and marketing metrics.
• Assist in the development of slide content and leadership talking points for internal meetings including Sales forums all-colleague meetings and annual Plan of Action meetings.
• Assist in messaging support for market sustainability pricing-related communications and thought leadership to support the portfolio.

Marketing

• Assist in messaging support for market sustainability pricing-related communications and thought leadership to support the portfolio.

Here Is What You Need (Minimum Requirements)

• Applicant must have a bachelor's degree with at least 6 years of experience; OR a master's degree with at least 5 years of experience; OR a PhD with 1+ years of experience
• Experience in B2B customer/commercial and/or corporate communications.

Bonus Points If You Have (Preferred Requirements)

• Excellent written and oral communications skills.
• Additional experience in internal communications and/or marketing preferred.
• Proven track record of delivering effective creative communications to advance business goals.
• Strong writing editing and project management experience; track record of reliable and timely communication planning and execution.
• Demonstrated understanding of how communications strategy connects to and advances business strategy.
• Track record of providing support to senior corporate executives and working comfortably with senior executives and across cross-functional teams.
• Proven ability to work effectively and inclusively in teams with diverse internal and external stakeholders; influence negotiation and stakeholder management skills.
• Overall communications skills including communications strategy; communications plans targeted to audiences; researching/writing/editing messaging documents talking points editorial features scripts and other materials; oversight of multimedia production; communication channels including digital/social; measurement and reporting.
• Strong knowledge of healthcare and biopharmaceuticals industries. Preferred knowledge of hospital generics / sterile injectables market and/or experience supporting sales teams (knowledge of sales tools sales cycle customer profiles etc.).
• Able to work to tight deadlines manage multiple projects at once and maintain professionalism under pressure.
• Proactive self-starter and able to work independently. Entrepreneurial mindset.

NON-STANDARD WORK SCHEDULE TRAVEL OR ENVIRONMENT REQUIREMENTS
Travel ~15%
Work Location Assignment: Hybrid
The annual base salary for this position ranges from $124400.00 to $207400.00.* In addition this position is eligible for participation in Pfizer's Global Performance Plan with a bonus target of 17.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution paid vacation holiday and personal days paid caregiver/parental and medical leave and health benefits to include medical prescription drug dental and vision coverage. Learn more at Pfizer Candidate Site - U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa FL or any location outside of the United States. * The annual base salary for this position in Tampa FL ranges from $111900.00 to $186500.00.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN O-1 H-1B etc.) is not available for this role now or in the future.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name address and the type of payments or other value received generally for public disclosure. Subject to further legal review and statutory or regulatory clarification which Pfizer intends to pursue reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse your name address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race color religion sex sexual orientation age gender identity or gender expression national origin disability or veteran status. Pfizer also complies with all applicable national state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
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