Senior Manager, IT Operations

Paylocity is an equal opportunity employer.
Many companies offer payroll and human capital management (HCM) solutions, but Paylocity takes technology to the next level. We've evolved beyond HCM to a next-generation employee experience platform. With uniquely designed solutions to help companies engage employees, we've changed how and where work gets done and created a personalized work environment. Join Paylocity as we continue to transform the future of technology!
We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.
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The Senior Manager, IT Operations is a critical role in our technology organization. This leader owns the strategy and operations of our internal hardware, telecom expense management, software systems and solutions that are used to support our external clients of Paylocity. They will be responsible for the strategy, availability, maintenance, and operational activities for all internal end user systems. He/she will be accountable for the overall success of the End User Services Category, which includes Help Desk/Desktop Support, asset management teams, and the leadership teams associated with these groups. This person will work closely with teams across the entire organization including technology and other business verticals. They will seek out and execute on new technology trends while providing guidance and industry experience to ensure success. The ideal candidate will be comfortable working actively across all levels of the entire enterprise.
At Paylocity, we create software that makes companies, especially their HR teams - better, faster, and stronger. We give clients the tools they need to make their companies run and give our employees a rewarding company culture - all putting us in a category of our own. Join us and learn what makes us unique!
Are you the teammate we are looking for?
Who are you:

• At ease working at all levels of the organization
• Relentlessly curious about current market and technology trends, able to adapt accordingly
• Background in the End User Computing space with a high level of experience and network to ensure success
• Experience in scaling technology and a world class support organization in a high growth environment
• Established vendor management skills and contract negotiations
• Proven leader with an eye for talent and the ability to mentor and develop the talents of emerging leaders
• Unflinching in your desire for production and system stability and scalability
• You have ITIL experience, specifically using/developing ticketing system procedures with ServiceNow experience being a plus

How we work:

• Small, self-sufficient product-oriented teams with an entrepreneurial spirit organized into categories.
• Dedicated IT Operations experts committed to cutting-edge infrastructure and developer tools.
• We don't add more folks to our teams, we add additional teams to scale.
• Casual, collaborative, agile environment which embraces and operates under our shared principles.
• Complete transparency with open, honest discussions about our progress.
• Close working relationship between executive stakeholders, business units, and product teams. What we offer:
• A strong commitment to investing in our systems, infrastructure, and networking systems.
• Enabling teams to hire the best talent and giving them the ability to execute on their vision.
• The chance to meaningfully contribute to a vast market opportunity.
• Annual training allowance plus a subscription to CBT Nuggets for all technology colleagues. Requirements

During the last three months, you would have:

• Managed and mentored managers and IT staff, directing their day-to-day activities
• Planed, designed, and executed strategic technology initiatives
• Pushed boundaries and challenge existing practices by automating manual processes and seeking new ways to incorporate process improvements
• Participated in and lead change management activities to roll out system changes to production and internal systems
• Managed and ensured effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
• Worked closely with 3rd party vendors and contractors and was responsible for contract negations and budgetary items
• Partnered with and advised other business organizations to successfully launch and integrate new systems
• Built relationships and communicated with various types and levels of stakeholders across the organization
• Compiled and analyzed metrics concerning capacity and operations of internal and enterprise systems

Required Experience:

• Bachelor's Degree in related field or equivalent experience.
• Excellent written and verbal communication, strong interpersonal skills?
• 8+ years' experience in systems design and implementation in complex environments
• Owns the employee work technology experience
• Aligns end user technology solutions and services with business and people needs
• Manages and operates the desktop support function at scale
• Experience providing support, services, and solutions to a remote workforce
• Experience providing enabling solutions to end users in a face-paced agile organization
• Developing a multi-year end user strategic roadmap through self-service, automation, and innovation
• Thought leadership and a proven track record of solving complex problems
• Drive and/or lead large complex cross-functional initiatives
• Continuously improve end user services and support through metrics and OKR's
• Managing capital and operating budgets
• Coach, mentor, motivate and supervise a high performing team and influence them to take positive action and drive accountability for their assigned work

Paylocity is an equal opportunity employer.
Paylocity is committed to the full inclusion of all individuals. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected].
This role can be performed from any office in the US. The pay range for this position in Colorado is $113,000 - $160,000 /yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual bonus and restricted stock unit grant based on individual performance in addition to a full range of benefits outlined here. This information is provided per the Colorado Equal Pay for Equal Work Act. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.