Spectrum

Senior Manager Marketing Communications Product

Reposted 3 Hours Ago

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Stamford CT USA

In-Office

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

As Senior Manager of Marketing Communications you will lead strategies to enhance customer understanding of product updates and improve journey clarity through impactful messaging and automation.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future.
Imagine shaping how millions of customers experience communications at every touchpoint. As the Senior Manager of Marketing Communications Product at Spectrum you will transform complex product updates into clear engaging journeys that foster customer understanding and drive adoption. Your expertise will empower teams to deliver impactful messaging automate workflows and elevate digital self-service ultimately reinforcing Spectrum's value throughout the customer lifecycle.
How You'll Make an Impact

Own programming change management server tool including the development roadmap to fully automate and personalize notifications
Partner with product teams to understand service changes and translate technical details into simple transparent customer journeys
Lead the development of communication strategies for customer changes aligning owned media and direct outreach to deliver targeted effective messaging
Evaluate end-to-end customer journeys and deliver recommendations that improve message clarity and maintain consistency across all channels
Manage installation video content with partners to enable best-in-class self-service experiences
Lead communications strategy for expansion areas including service awareness
Serve as a key point of contact for customer-facing communications ensuring messaging drives clarity engagement and awareness
Define and track key performance metrics-including retention adoption upsell and engagement-and lead ongoing reporting to inform strategy and performance
Strengthen cross-functional collaboration by improving workflows and alignment across partner teams to enhance effectiveness and speed to market
Continuously test and optimize customer journeys message sequencing and channel mix to improve overall communication performance

Working Conditions

Office environment
Travel as required

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in Marketing Communications Business Information Systems or related field; or equivalent experience

Experience

7+ years of marketing / product communications experience
5+ years of management / people leadership experience
3+ years of customer journey mapping & martech (automation/personalization) experience

Skills

Product marketing and programming expertise; ability to translate technical information into customer-facing language
Customer journey mapping and orchestration across channels; online CX best practices
Proven change leadership within a matrixed organization; stakeholder management and influence
Experience leveraging AI and mar tech to drive automation and personalization
Understanding of database structures data cleansing segmentation and audience management
Strong communication and editorial skills; clear concise customer-centric messaging
Project/program management (Agile/iterative) prioritization and resource planning
Proficiency with Microsoft 365 and collaboration platforms; familiarity with marketing automation tools

Preferred Qualifications
Education

Master's Degree

Experience

2+ years of management or leadership experience
2+ years of automation/workflow tools

Skills

Experience in telecommunications media or subscription services
Familiarity with government-supported programs and compliance requirements

#LI-VB1
MCU601 2026-68839 2026
Here our employees don't just have jobs they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history if any will be considered in a manner consistent with applicable laws including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet® TV Mobile and Voice. Beyond our connectivity solutions we also provide local news programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer including job seekers with disabilities and veterans.

Top Skills

Marketing Automation Tools

Microsoft 365

What the Team is Saying

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The Company

HQ: Stamford CT

100000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates develops and operates the nation’s fastest mobile service most reliable internet service most viewed live TV app and the most advanced WiFi serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer architect engineer developer operator or data scientist. We are creative disciplined hard-working complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum we continually refine technology process and structure. We are committed to delivering a superior network infrastructure the most competitive products and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.