Senior Manager, Merchant Operations

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 200 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. 

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8. 

Meet the team:

The Operations team at Upside is a diverse group of team-oriented individuals who are committed to our mission of helping communities thrive. Every day, we strive to improve the value we provide to consumers and merchants alike by analyzing system performance, rooting out inefficiencies, and delivering on our promises. We value a supportive work environment where we can learn from our mistakes while we tackle the ever-changing challenges that come with supporting a fast-growing business!

What you'll do:

• Lead a team of business analysts to launch new locations on the platform and manage existing locations as our site supply changes over time (ex: business closures, site churns, etc)
• Grow the team by hiring additional analysts and senior leaders to keep pace with company growth
• Drive efficient ticketing and investigation workflows when collaborating with the Sales and Accounts teams
• Provide frequent feedback to direct reports to drive performance and support their career development
• Collaborate with stakeholders across Sales, Accounts, Product, Finance, and Marketing to build high-output relationships
• Champion a data-driven approach and iterative improvement

What you need:

• 4+ years of people management experience
• 2+ years of project or program management experience in an agile environment with multiple teams and partners
• Demonstrated experience helping junior team members grow within an organization
• Thoughtful and effective approach to written and verbal communication
• Excellent time management and organizational skills and experience establishing guidelines in these areas for others
• Personal accountability regarding decision-making and supervising the work of teams
• Experience working in a fast-paced environment and promoting a collaboration mentality
• Ability to predict challenges and seek to proactively head-off obstacles
• Data driven approach to problem solving and prioritization 

The fine print:

• Location: This role is a hybrid role and required to work from our Washington, D.C. or Austin office 2 days/week. Full Covid-19 vaccination is required to work from any of our Upside offices.
• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!