Senior Manager Partner Operations

In this hybrid role base at our Chicago Headquarters you will support the execution and optimization of Alliant Credit Union’s partnership operations across the partner lifecycle. Focus on operational excellence successful onboarding and launches and strong ongoing partner performance. Work with cross-functional teams including business development product legal finance and operations. Ensure partner solutions are delivered efficiently compliantly and in alignment with Alliant’s growth objectives in the partner channel.

Essential Responsibilities

• Execute and continuously improve programmatic support for partners from onboarding and launch through steady-state operations.
• Lead and manage complex cross-functional project plans adapting timelines and deliverables as business needs evolve.
• Support the transition of newly won partnerships from the business development team into operational and vertical business units ensure clarity of ownership and readiness.
• Partner with internal stakeholders to support discovery ideation and solutioning efforts with external partners.
• Coordinate with legal finance and product teams to drive partnership initiatives to implementation and operational readiness.
• Oversee product and solution implementations ensure timelines quality standards and partner expectations are met.
• Maintain an ongoing feedback loop with partners and internal teams to identify enhancements and operational improvements.
• Build and maintain trust-based relationships with partners by understanding their operational needs and proactively addressing challenges.
• Define track and analyze partnership KPIs to monitor performance identify risks and uncover growth opportunities.
• Develop data-driven insights and recommendations to improve partner outcomes and operational efficiency.
• Manage partner issues and escalations coordinating across internal teams to resolve them effectively and professionally.
• Ensure partnership operations comply with legal regulatory and internal policy requirements.
• Prepare regular performance updates operational insights and recommendations for senior leadership.
• Plan oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach mentor and develop staff including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire fire performance discipline and problem-resolution decisions.

Education & Years of Experience 

• Minimum - 4 Year Bachelor Degree in Business Marketing or related
• Preferred - Graduate Degree in Business Marketing or related
• Minimum - 7 Years of Partnership management operations or related strategic roles
• Minimum - 3 Years of People Management

In Lieu of Education

• 10 Years of Partnership management operations or related including people management

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎ $119400.00 to $204600.00‎ Annually. Actual compensation will be determined using factors such as experience skills & knowledge. 

‎Benefits: Alliant provides a benefits package including health care vision dental and 401k with employer match including:

• Annual performance bonus
• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours and job status such as regular full-time regular part-time or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives. 

The responsibilities listed do not contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time with or without notice.

What We Do

Alliant is unlike any other financial institution — a digital credit union that wows our members. We’re boldly disrupting banking norms to do good for our members employees and communities. With 90 years of history and more than $19 billion in assets Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. Our industry-leading financial products seamless digital experiences and exceptional customer service make banking simpler for our 900000+ members. Fully digital fully human and full of possibility we work to provide our members with experiences that redefine the financial industry challenge the status quo and unleash brilliance.

Why Work With Us

Our employees enjoy a hybrid schedule allowing for flexible remote work and purpose-driven outcome-focused onsite opportunities. Driven by Alliant's guiding principles and values employees across all teams build together to provide our members with industry-leading financial products seamless digital experiences & exceptional customer service.

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