Senior Manager The Bilt Collection

• Build and maintain robust inventory tracking systems across all SKUs and collections accounting for varying quantities from bespoke 100 unit runs to higher volume basics
• Own the end to end fulfillment flow for member facing orders from warehouse intake through last mile delivery ensuring a premium unboxing experience
• Manage shipping logistics and carrier relationships and serve as the primary point of contact for shipping related customer service inquiries in coordination with the broader member experience team
• Develop and monitor KPIs across fulfillment SLAs inventory accuracy and order quality

• Own the operational lifecycle of all Bilt Collection workstreams across apparel home goods and partner capsules
• Manage vendor relationships across production and fulfillment partners negotiating terms managing lead times and holding partners to quality standards
• Source and onboard new vendors as the collection expands with a strong eye for quality cost and reliability at low production quantities

• Own the CMS workflow for all collection product listings managing product uploads imagery descriptions pricing and availability across the in app store experience
• Ensure the member facing product experience is accurate on brand and updated in sync with each collection launch or partner capsule drop
• Coordinate with Bilt's product and engineering teams to maintain seamless purchase flows including Bilt Points and Bilt Credits redemption order confirmations and integration with vendor fulfillment partners

• Implement and continuously improve the operational tech stack including inventory management systems order management tooling and vendor integrations
• Identify and drive automation opportunities across order confirmations inventory alerts and fulfillment workflows

• Work closely with the Brand team and in house creative teams to operationalize new collection drops on a quarterly cadence translating creative briefs into production timelines and logistics plans
• Partner with creative to source inspiration imagery and content for collection launches including mood boards product photography direction and copy that bring each drop to life in the app and the real world alike
• Collaborate with brand partners on capsule production logistics including coordinating partner produced assets and inbound shipping to Bilt's warehouse

• Serve as the Brand team's primary liaison to product engineering events and finance on all things Collection related
• Partner with the Events team to coordinate swag gifting and branded materials for activations and Rent Day campaigns
• Coordinate with Finance to track spend across collections and surface cost optimization opportunities
• Maintain quality control procedures and standards across all branded merchandise and gifting operations

• 4 - 6 years of experience in merchandise operations e-commerce supply chain or a closely related field ideally with exposure to both DTC and branded product environments
• Hands-on experience with a CMS platform comfortable managing product listings imagery and content workflows end to end
• Demonstrated ability to manage multiple vendor relationships simultaneously including both production/sourcing and 3PL/fulfillment partners
• Collaborator who enjoys working alongside creative and product teams and knows how to brief source and move fast without sacrificing quality
• Strong systems thinker who is energized by building processes where none exist with experience in standing up inventory management workflows vendor integrations or fulfillment operations
• Comfort operating at low production volumes with a quality-first approach
• Detail-oriented with strong project management instincts and the ability to manage a complex quarterly launch calendar
• Familiarity with loyalty or points redemption mechanics or fintech adjacent consumer products is a plus

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership wellness stipends family programs and more on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.

What We Do

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments condo & co-op fees and around their neighborhood at local restaurants fitness studios rideshare pharmacy and more. Ranked the highest-value point currency by top publications Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments shopping fitness and even a down payment on a home. Members also get access to credit-building benefits member-only experiences and an Elite Status program. In partnership with the top multifamily owners & operators across the country we’ve also created the Bilt Rewards Alliance a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases renewals and more. While Bilt Members can use any debit or credit card to earn points and access their benefits Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here you'll shape the future of rewards programs while working in a high-impact fast-paced startup environment. Join our collaborative culture learn from industry experts and grow your career while making a meaningful difference.

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